Inside Sales Account Manager - Emergency Medical Products - Remote

Are you looking for a rewarding sales career at a company where you matter? Sarnova, a family of companies including Emergency Medical Products, is a premier national distributor of medical supplies, healthcare products, and specialty equipment on a mission to be the best partner to those who save and improve patient lives.

Why You’ll Love Working At Sarnova

• The opportunity for career growth in a reliably growing organization and industry
• Knowing YOU play a vital role in saving and improving lives
• The ability to sell quality products in a market where there is a constant demand
• Detailed training that enhances your ability to grow your sales
• Great Place to Work Certified – 90% of our employees say this is a great place to work!
• Full Medical and Dental Benefits Within 1 Month of Hire

The Inside Sales Account Manager helps our company and customers alike maximize the positive impact on human lives. Your orders will be well supported by our network of distribution centers who rise to the promise of quick and accurate order fulfillment for which we’re known. You’ll work alongside others just as driven as you to do the right thing and will be supported by managers who put others first. Join our team and be responsible for a healthier America! #WhereYOUMatter

This is a remote position.

Summary

The Inside Sales Account Manager is responsible for calling on Emergency Medical Service Units, Fire Departments, Ambulance Services, and other health-related organizations within an assigned territory. This position requires a moderate volume of phone sales activity and strong account management skills. The candidate will be responsible for maintaining and growing business with existing customers, including the recapture of lost business and interacting closely with marketing to generate targeted campaigns. This will include assisting in timely response to customer requests including drafting and submitting quotes. This position provides potential future opportunity to become a Senior Inside Sales Account Manager.

Organizational Impact

At Sarnova you are not just a number. What you do each day matters. In this role, you are on the frontlines of our company to help support our customers who save and improve patients’ lives. You truly impact the success of the EMP and our expansion into our core customers.

Essential Duties and Responsibilities

• Customer Support Respond to and complete customer requests for quotes in a legible, accurate, and timely manner. Follow-up with customers about open quotes to close the sale. Work as customer advocate with internal departments to ensure processing of returns, credits and replacement orders. Coordinate with internal departments to resolve other customer issues or requests.
• Customer Interaction Essential driver of the customer experience for Fire/EMS services. Create and execute a territory plan. You will build, develop, and manage accounts within your assigned territory.
• Daily Production Complete an average of 35+ calls per day. Meet or exceed sales quotas through a high volume of customer touches. You will be required to use our Portal Reporting to develop call targets within your assigned territory. Maintain customer information in CRM and other technology tools like Great Plains.

Skills/Experience Required

• Ability to work in a fast-paced, multi-task environment.
• Strong written communication skills with ability to prepare clear, concise business proposals.
• Motivated and energetic self-starter.
• Customer focused with ability to identify customer needs and provide solutions.
• Strong negotiation skills with a record of favorable outcomes that are mutually advantageous to Company, supplier and customer.
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions.
• Ability to work in a goal-oriented, high-performance team environment.
• Must demonstrate excellent communication skills (professional, cordial, diplomatic).
• Effective time management and organizational skills.
• Ability to gain customer commitments and shorten the sales cycle.
• Bachelor’s degree or equivalent experience.
• Strong PC skills and proficiency with Microsoft Office Suite.

Skills/Experience Preferred

• A minimum of two (2) years inside sales experience, ideally in the healthcare industry, with a proven track records of meeting/exceeding sales quote.
• Experience in a Clinical based position.

Physical Requirements

Must be able to meet the following physical requirements, with or without reasonable accommodation

• See and be able to read, write, and interpret text.
• Occasionally lift and move objects weighing up to 10 pounds.
• Reach with hands and arms.
• Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment.
• Talk and hear.

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of staff members so classified.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot or cold temperatures. The noise level in the work environment is moderate.

Work Schedule Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours, with the rare potential to work after hours.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.