Account Manager - Remote

Account Manager (Remote)

Preferred Locations: MI/OH/NY/PA

Come Make the World With Us

This is the career you’ve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done — and we have since 1843. Our commitment to quality, safety and sustainability keeps us focused on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while being For Those Who Make The World.

STANLEY Infrastructure, a division of Stanley Black & Decker, is a global manufacturer of hydraulic tools and attachments with world class brands such as STANLEY, Paladin, LaBounty and Pengo. STANLEY Infrastructure has rich history focusing on bringing innovative solutions to market and is recognized around the world for the strength of its people, products and brands.

Who You Are

You’re an account management professional who enjoys working in a fast-paced environment where the ability to multi-task is essential. You also have:

• Mechanical aptitude – must understand basic machine and hydraulic equipment operation and principals
• Demonstrated success in problem solving; must be creative, resourceful and innovative
• Bachelor’s Degree in related field of study preferred
• Independent worker, able to organize and manage time effectively
• Ability to react and make decisions quickly in a fast-paced business environment
• Strong facilitation and presentation skills on technical subjects with varying sizes of audience
• Self-motivated with high energy, strong work ethic and a positive attitude with ability to drive growth
• Required knowledge of market practices, competitor’s product and marketing plans
• Minimum of five to ten years of proven experience and success in a field sales role, preferably in the off-highway equipment, railroad, or hydraulic tool market
• Ability to lift products and samples up to 40 lbs without assistance, set up displays and exhibits, and conduct hands-on tool demonstrations, must be able to stand for up to 8 hours and maneuver in tight spaces during demos
• Experience with Salesforce.com preferred; any CRM experience is helpful
• Excellent driving record
• Excellent written and verbal communication skills
• Willing and able to travel both in- and out-of-state, (via car or plane) up to 40%-50% of the time including weekends and weeks at a time. International travel may be required on occasion.
• Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and overall computer proficiency
• Ability to negotiate, work and communicate with customers at all levels – from support staff to executive leadership
• Strong Account Management Expertise

The successful candidate who performs well in this role will have growth opportunities available within the business. Learn more about the Stanley Infrastructure business at www.stanleyinfrastructure.com and learn more about Stanley Black & Decker at www.stanleyblackanddecker.com.

What You’ll Do

The Account Manager position is responsible for increasing sales revenue for their product line(s) by developing and maintaining long-term relationships with customers within their area of responsibility. As an Account Manager, you will work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a world-class customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Specifically, you’ll:

• Attend and participate in company sales meetings, training programs, trade shows, and conventions as directed.
• Resolve customer issues promptly and maintain good communication between the customer and the Company.
• Maintain knowledge of market practices, competitor’s product and marketing plans and keep management informed.
• Utilize Salesforce.com (SFDC) to capture all sales opportunities, activities, customer contacts, whole good quoting (correct attachment for the right application), order conversion and reporting.
• Forecast and develop monthly, quarterly and annual sales account plans and territory plans by state and key targets.
• Comply with all company policies, instructions, and directives for fulfillment of company objectives for maximum profitable sales.
• Act as primary point of contact for assigned customers and deliver a world-class customer experience for all things sales, service and support.
• Maintain and manage company owned assets (ie., laptop computer, cell phone, credit card and other company property.
• Act as Subject Matter Expert (SME) on all Infrastructure product lines for customers by conducting regular training and product educations sessions for key accounts.
• Commercialize new product development as deployed.
• Deliver the sales goals and growth targets by building long-term relationships with Premier and Premier+ customers, promoting programs and initiatives, and identifying conversion opportunities.
• Attend and participate in all necessary training related to product, technology (SFDC) and soft skills.
• Prepare and submit call and expense reports as required.
• Utilize and promote technology for dealer self-service.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.