Account Specialist - Remote ($25.00 - $27.00 / Hour)

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
HealthCare Company is seeking an Account Specialist to support their Account Managers and Sales Team!
Schedule: Monday - Friday: 8:30AM - 5PM
Location: REMOTE

• Provide technical/analytical support in determining and resolving issues, and in identifying opportunities
• Support internal operational processes in support of the Account Managers and Sales team.

for improvement.

• Provide support for strategy execution to increase member registration on website: understand and maintain
• Represent the team in internal meetings regarding system upgrades, changes, and new product launches.

excellent working knowledge of products, network and services; work with management on book of business assignments; proactively service and consult on assigned book(s) of business.

• Support engagement strategies to positively impact member and group retention.
• Increase and maintain membership; build existing/prospective clients and broker relationships through prospective

and responsive servicing.

• Prepare and distribute client agreements and required legal documents for all new and renewing customers.
• Provide input, insights, and feedback throughout all levels with respect to best in class service, products, policies and procedures; and on new
• Provide face to face, telephonic and written communications to customers and members.
• Work to ensure new and renewing agreements and materials are delivered timely and accurately.

systems and product launches.

• Complete assigned reports on a monthly basis or ad hoc as required.
• Provide competitive analysis and feedback for the use in product/service development and enhancement.
• Identify root causes of underlying service issues and provide recommendations to resolve them.
• Perform other related projects and duties as assigned.

Additional Qualifications

• Excellent communication (verbal, written, presentation, interpersonal) skills.
• Excellent time management, organizational and work prioritization, analytical, and problem-solving skills
• Knowledge of operations including systems, reporting, customer service and online tools.
• Prior experience in wellness management or account services.
• 3 years of relevant professional work experience.
• Proven ability to work independently.
• Additional relevant experience, or training/certifications may be considered in lieu of education requirements.
• Proficiency in MS Office (Word, Excel, PowerPoint, Access).

About Aston Carter
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by th