Exceptional Remote Account Manager

The RG Mission: “To Make It Easy for Restoration Businesses Get More Consistent and Predictable Jobs to Be More Profitable”

We not only guarantee the best results for our clients. Our goal is to become a long-term growth partner that helps them build their dream business and develop their personal freedom.

This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere in the world and develop their own growth skills!

RG is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Our #1 Core Value: Exceptional Is Expected - Being “good” isn’t good enough.

We’re small but lean and powerful. This means every single employee needs to stand on their own and win. We’ll give you the training and the tools to do so.

If this culture does not resonate with you, please do not bother applying.

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects and correcting issues as needed to ensure client success. They are committed to providing top-quality service and exceptional results above all else.

An Account Manager is simultaneously an agency representative, project manager, and most importantly, a coach. We are NOT looking for “yes-people”, who do anything the client asks without critically examining whether it’s actually in their best interest.

We are looking for coaches -- marketing personal trainers. We need people who feel comfortable saying, “no we won’t do that, and here’s why…” to a misguided client request, and then coach them towards the best course of action. Our Account Managers are able to call clients out when they fail to meet expectations or behave against their own self-interest, all while maintaining a positive relationship based on mutual respect and a shared goal of client success above all else.

RG can give you the requisite marketing knowledge for the role; we cannot give you the right attitude and mindset. If you are unable to think critically, have crucial conversations, or set clear expectations, do not bother applying.

• Strong attention-to-detail, time-management, and organizational skills
• Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
• Continually innovating new methods to improve client experience, results, and retention
• Self-starter -- you are comfortable working 100% remotely, managing projects, and meeting deadlines without direct supervision
• Starting Salary: $3500 USD/month or up to ($80,000/year) plus commissions
• Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden
• Laid back, yet professional vibe
• Direct Response Marketing experience, highly preferred
• Competitive pay (performance-based commission plus hourly base, with high earning potential).
• Data-Driven -- you are able to use data to diagnose client problems and deliver accurate solutions
• Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire
• Managing a book of clients, serving as their primary point of contact via email, call text, and video call
• Unlimited leave
• Using the company core values to guide independent decisions about client accounts
• Relational -- you get excited at the prospect of building long-term relationships with clients and coaching them toward success
• Exceptional interpersonal, verbal, and written communication skills in English. This is a must.
• We’re a quickly growing company that favors promoting internally -- a huge opportunity for upward mobility
• Upselling clients on relevant products
• Proven project management skills with an emphasis on quality control
• Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks
• Remote position (work from anywhere in the world)
• Previous experience with remote working software preferred, including Asana, Slack, Zoom, etc
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
• Ability to multitask and prioritize under ever-changing needs and schedules
• 2+ years of customer service/coaching experience
• Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better
• Collecting client feedback and passing it along to the team to drive constant improvement
• At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
• Driven, competitive, and confident with coaching others and setting expectations
• Full-time position: between 40 hours a week depending on tasks
• Access to world-class training and education in advertising/marketing

If you are interested in this position, please fill out an application on this page.

https://restorationgrowth.com/app-success-manager/

Our team will review your application and get back to you shortly. We look forward to hearing from you!