Landscape Field Operations & Business Development Manager

POSITION SUMMARY

The Field Operations and Business Development Manager oversees all operational aspects of the Landscape Division, including project management, team supervision, and inventory management. Additionally, they are responsible for the development and execution of strategic business plans, identifying new business opportunities, and building and maintaining relationships with clients and vendors. This position requires a strong background in operations management, excellent communication and leadership skills, and the ability to think creatively to drive business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

MANAGEMENT:

·Develop and implement business strategies to achieve growth and profitability targets.

·Manage daily operations and ensure efficiency in all aspects of the business.

·Oversee the planning, scheduling, and execution of projects.

·Ensure compliance with safety regulations and company policies.

·Manage and coordinate with subcontractors and vendors to ensure quality service.

·Develop and maintain relationships with existing and potential clients.

·Identify and pursue new business opportunities and partnerships.

·Prepare and present proposals to clients and negotiate contracts.

·Monitor and analyze financial and operational performance to identify areas for improvement.

·Develop and implement training programs for employees to improve skills and knowledge.

·Maintain accurate records and reports to track business performance and progress towards goals.

·Stay up-to-date with industry trends and best practices to ensure competitiveness in the market.

CUSTOMER SERVICE:

·Develop and implement customer service strategies to enhance customer satisfaction and loyalty

·Handle customer complaints and inquiries in a timely and professional manner

·Train and manage staff to ensure quality service delivery

·Monitor customer feedback and use it to improve service quality and business processes

·Conduct customer surveys and research to identify customer needs and preferences

·Maintain customer records and ensure confidentiality of customer information

·Work with team to develop sales strategies that meet customer needs and expectations

·Review and analyze customer service metrics to evaluate performance and identify areas for improvement

SALES:

·Developing and executing sales strategies to increase revenue and profitability.

·Identifying and pursuing new business opportunities through networking, lead generation, and market research.

·Building and maintaining relationships with key customers, suppliers, and industry stakeholders.

·Monitoring sales metrics and analyzing data to identify areas for improvement and adjust strategies accordingly.

·Provide training and support and setting performance targets.

·Representing the company at trade shows, conferences, and other industry events.

·Staying up-to-date with industry trends, regulations, and technologies.

INVENTORY MANAGEMENT:

·Develop and implement inventory management policies and procedures to ensure efficient and accurate tracking of inventory levels and stock movements.

·Identify and evaluate potential suppliers, negotiate contracts, and maintain positive relationships with vendors to ensure timely and cost-effective procurement of materials and supplies.

·Monitor inventory levels, forecast demand, and develop inventory replenishment plans to ensure adequate stock levels for ongoing operations and seasonal fluctuations.

·Conduct regular physical inventory counts and reconcile discrepancies to maintain accurate inventory records and minimize shrinkage.

·Analyze inventory data to identify trends, optimize inventory levels, and reduce costs.

·Ensure timely and accurate delivery of materials and supplies to job sites.

·Identify new product and service opportunities and ensure inventory supports business growth strategies.

·Maintain inventory system software, ensure data accuracy, and provide training and support to users.

·Prepare inventory reports and present findings to senior management, making recommendations for improvement.

·Ensure compliance with safety regulations, company policies, and procedures related to inventory management.

WORK HOURS

·Available to work a variety of hours which may include early mornings evenings weekends and holidays.

·Must be flexible with your scheduling to accommodate customer needs

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

·Bachelor’s degree in business, management, or a related field preferred.

·5+ years of experience in landscape or construction operations management or a related field, with a proven track record of success.

·Excellent communication, leadership, and interpersonal skills.

·Strong problem-solving and decision-making skills.

·Ability to manage multiple projects and priorities in a fast-paced environment.

·Proficiency in Microsoft Office and other business software applications.

·Basic all-around knowledge of gardening and landscaping; including soils, amendments, seeds, fertilizers, pesticides, tools, etc

·Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.

·Ability to effectively communicate with customers peers and management.

·Ability to communicate on the telephone with proper etiquette.

·Basic math functions such as addition subtraction multiplication and division.

·Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.

·Enthusiastic friendly and energetic with a desire to provide outstanding service.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus.The employee must be able to lift, push, pull or carry objects at least 25lbs and up to 50lbs, use abdominal and lower back muscles to provide support over time without fatigue and to effectively jump, sprint or throw an object.Excellent stamina is required.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace,and complies withADA regulations as applicable