Switchboard Operator (Associatesmd - Wfh)

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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.
AssociatesMD, a part of NeueHealth, a Bright Health Group company is seeking an experienced Switchboard Operator to join our fast-paced and growing practice.
You will be expected to provide outstanding customer service to patients by working independently as well as collaboratively within a team environment. You will act as a bridge for communications to our facility; therefore, the successful candidate will demonstrate competency in answering multiple phone lines, and connecting to the appropriate department using direct connect, paging, call parking, voicemail, or written message.
Job Responsibilities:

• Complete various tasks as assigned by the front office and billing manager.
• Communicating doctor "On Call" schedules/changes to answering service at the end of the day.
• Deal with the public courteously and compassionately.
• Answer incoming calls and directing to the appropriate department.
• Distribute phone messages to the appropriate department promptly.
• Display excellent phone etiquette.

Relevant Skills:

• Able to operate basic office equipment, such as telephones, computers, and copy and fax machines.
• Must develop knowledge of the Practice, and its general operations/specialties to effectively respond to incoming calls and to route them properly.
• Effective communication with physicians, patients, the public, and co-workers is required.
• Proficient user and knowledge of business phone etiquette.

Education, Training, and Professional Experience:

• Bilingual English/Spanish (strongly preferred)
• Past medical practice experience a plus.
• High school diploma or equivalent
• One year of experience working with multiple phone lines is required.

Work Environment:

• Must have access to high-speed internet
• This is a work-from-home role, but applicants must live in South Florida

We're Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.