Systems Administrator - Remote | Wfh

At our organization, we believe in providing exceptional technical support to our valued clients. We're currently looking for a dedicated and skilled Technical Support Specialist to join our dynamic team. If you have a passion for technology, enjoy solving complex problems, and thrive in a collaborative environment, we'd love to hear from you.
Responsibilities
As a Technical Support Specialist, you will play a crucial role in ensuring our clients receive top-notch support and maintain optimal system functionality. Your responsibilities will include:
Providing both remote and on-site support to our clients.
Handling complex escalations from our support desk and diligently troubleshooting them to resolution.
Identifying root causes of challenging technical problems, devising action plans, and executing them effectively.
Delivering proactive maintenance services to our clients and assisting in managing technology implementation projects.
Striving for continuous improvement in processes and documentation.
Communicating confidently with clients, team members, and technology vendors, including making necessary phone calls when required.
Skills & Experience Required
To excel in this role, you should possess the following skills and experience:
Proficiency in supporting Microsoft-related technologies.
In-depth knowledge of Windows Servers (including FSMO, DNS, DHCP, etc.).
Strong expertise in Active Directory and Azure.
Familiarity with Microsoft 365, including administration.
Experience with Exchange, SharePoint, OneDrive, and Teams Online.
Competence in Intune and Azure AD.
Virtualization experience with VMWare and Hyper-V.
Proficiency in firewall implementation and troubleshooting.
Strong understanding of complex networking environments.
Deep knowledge of Active Directory, Group Policy, and File Sharing, among others.
Recommended Knowledge, Skills, And Competencies
The following qualifications are a plus:
A+, Net+, or Sec+ certifications or equivalent experience.
Experience with various modern operating systems.
Familiarity with documentation platforms like IT Glue.
Experience with Kaseya BMS and VSA.
Benefits
We offer a competitive benefits package, including:
Medical, Dental, and Vision health plans.
Aflac Supplemental Insurance.
Simple IRA Retirement Plan with 3% Matching.
PTO, Sick Leave, and Holiday Pay.
A vibrant company culture.
Opportunities for professional growth and development.
Business casual dress code.
Join us in our journey of providing outstanding technical support and contributing to our company's growth and success. Apply today to become a valued member of our team!
Salary: $ 81,425.00 Per Year