Customer Support Specialist - Remote | Wfh

About Us
At our company, we harness the power of AI to seamlessly connect businesses with influential creators, equipping them with an affordable, results-driven marketing tool that amplifies brand visibility through targeted exposure. For Creators, we unlock the ability to use their marketing prowess to pay for their lifestyle instantly, by providing them access to premier establishments and a payment card that’s connected to their social media. For Businesses, we grant access to top-tier Creators, offering a seamless and efficient method to generate content that fuels business growth and marketing support. We’re on a mission to forge a new form of social currency, empowering collaborations that redefine the dynamics of marketing.
Who We're Looking For
We are in search of an English and Spanish-speaking Customer Support Specialist who will play a crucial role in ensuring customer satisfaction and platform excellence. The ideal candidate will become an expert on our products, helping Creators and Businesses navigate our platforms, resolving issues, and contributing valuable insights to enhance their experience.
What You'll Do
As a Customer Support Specialist, you will:
Provide top-notch customer service via Intercom, ensuring exceptional satisfaction among our Businesses and Creators.
Handle customer inquiries and promptly address any complaints.
Offer comprehensive information about our products and services.
Skillfully troubleshoot and resolve issues and concerns.
Review and validate the content on our platform to ensure it aligns with our quality standards and guidelines.
Develop an in-depth understanding of how information connects within our products, enabling you to efficiently address client issues.
Maintain meticulous records of customer interactions, feedback, issues, bugs, or complaints.
Create and sustain a knowledge base of our evolving products and services.
What You Need To Succeed
To excel in this role, you should possess:
Previous experience in customer service, troubleshooting, or related fields.
Availability for Wednesday to Sunday shifts, 6 PM - 2 AM EST (8-hour shifts) if located in FL/CA.
A remote work setup with a dedicated workspace and reliable high-speed internet.
Exceptional written and verbal communication skills.
A passion for providing outstanding customer care and a commitment to high levels of customer satisfaction.
Strong prioritization, multitasking, and problem-solving abilities.
Proactive and self-motivated, with the ability to work independently with minimal supervision.
Keen attention to detail and a customer-centric mindset.
The ability to break down complex problems and explain them clearly and concisely.
Familiarity with Intercom, Jira, and CMS management.
Articulate and concise communication skills in both written and spoken English (Spanish proficiency is a plus).
We're An Equal-Opportunity Employer
Our company is dedicated to fostering diversity and welcomes individuals from all backgrounds in the workplace. If you require accommodations during any stage of the recruitment process, please don't hesitate to request them.
Job Type
Remote work
Salary: $ 16.00 22.00 Per Hour