Customer Service Specialist - Remote | Wfh

Are you passionate about making a positive impact on people's lives? Do you thrive in a fast-growing and dynamic work environment? If so, we have an amazing opportunity for you!
We are a leading healthcare company that specializes in providing remote patient monitoring for individuals with chronic conditions. Our mission is to empower patients with diabetes or hypertension by enrolling them in our cutting-edge RPM programs, which are a fantastic benefit of their insurance coverage.
As a Patient Intake Specialist, you will play a pivotal role in our mission by assisting patients in the enrollment process and ensuring they have a seamless and pleasant experience. Your friendly and empathetic approach will be vital as you handle a high volume of inbound calls, guiding callers towards the support they need.
Key Qualities We Seek
Excellent Communicator: Your ability to communicate effectively is essential in building trust and rapport with our valued patients.
Passion for Helping People: We are looking for individuals who genuinely care about making a positive difference in the lives of others.
Great Phone Handling Skills: Your friendly and professional phone etiquette will ensure every interaction is memorable for all the right reasons.
Strong Work Ethic: In our fast-paced environment, your dedication and commitment will be highly valued.
Outstanding Customer Service: Going above and beyond to provide exceptional service to our patients is at the core of what we do.
Comfortable in a Fast-Paced Setting: Embracing a dynamic workplace is key to thriving in this role.
Responsibilities You'll Love
Reside in the State of Florida: We're excited to welcome candidates who are based in the vibrant state of Florida.
Record Accurate Notes: Keeping detailed records of all patient communications is crucial for providing top-notch care.
Organize and Schedule Appointments: Helping patients manage their appointments ensures they receive timely support.
Update Medical Records: Keeping patient charts up-to-date is essential for seamless care coordination.
Efficiently Respond to Callers: Your resourceful approach in handling callers and finding solutions will leave a lasting positive impact.
Utilize Software and Tools: Familiarity with various software and databases will empower you to excel in your role.
Continuous Learning: We encourage ongoing learning opportunities to expand your knowledge within our company and industry.
Adhere to Policies: Upholding company policies ensures a smooth and unified workflow.
Preferred Skills And Requirements
Sales Call Center Experience (a plus): Prior experience in a sales call center environment is beneficial but not mandatory.
Excellent Time Management: Juggling multiple tasks and priorities will be made easier by your exceptional time management skills.
Service-Oriented: Your ability to understand and empathize with patients' needs will make a difference.
Organized and Detail-Oriented: Paying attention to the little things helps us provide top-tier service.
Tech-Savvy: Proficiency in MS Office and CRM software will give you an edge in the role.
Exceptional Customer Service: Your active listening and communication skills will ensure patients feel valued.
Flexible Availability: We offer flexible shifts from 9 am to 5 pm, 10 am to 6 pm, and 12 pm to 8 pm.
Educational Requirement: A High School Diploma/GED is required.
To Ensure Seamless Work From Home, You'll Need
A PC (no MAC) with a minimum 1.6 GHz processor, 2 GB RAM, and 40 GB of free space.
Excellent Computer Navigation Skills: Moving between multiple windows and programs will be a breeze for you.
Typing Speed: Typing at least 35 words per minute showcases your efficiency.
High-Speed Internet Access: Ensure you have reliable Ethernet connectivity at home (No WIFI, Hotspot, or Wireless).
Quiet Home Office Space: A dedicated, distraction-free workspace will contribute to your productivity.
Join us in our mission to revolutionize remote patient monitoring and positively impact lives. Apply now and become a crucial part of our dynamic and compassionate healthcare team!
Employment Type: Full-Time
Salary: $ 12.00 14.00 Per Hour