Director Of Property Operations

SUMMARY

Under the supervision of the Chief Portfolio Officer, the Director of Property Operations is responsible for the management of a rapidly growing portfolio of affordable residential properties located in the central city area of San Francisco. TNDC’s current portfolio consists of over 4,300 units in properties in the Tenderloin, South of Market and Western Addition.

The Director of Property Operations directly supervises a staff consisting of Associate Directors of Property Operations, an Associate Director of Financial and Systems, and a Project Analyst. The Director of Property Operations is ultimately responsible for the entire property management, maintenance, and janitorial staff (approximately 300).

The Director of Property Operations staffs the Board of Directors’ Asset and Property Management Committee, serves as a member of TNDC’s Management Team, and is responsible for organization-wide leadership and decision-making.

Salary range: $152,000 - $161,190/year

Location: San Francisco, CA.

ESSENTIAL DUTIES

• Meets with tenants formally and informally as needed.
• Oversees negotiation and management of service and other contracts.
• Remains current on legislation and regulations that may impact property management operations; interfaces with government regulatory agencies as a management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies, industry peers, and others involved with government.
• Communicates information between properties and legal counsel appropriately, and partners with Tenant and Community Services Team to avoid negative legal consequences.
• Supports Associate Director of Property Operations to complete lease-up and rehabs on a timely basis.
• Participates as TNDC representative in nonprofit industry and trade association conferences, activities and events.
• Performs other related duties as required.
• Responsible for full compliance with the management agreement.
• Actively participates in the development of new properties, including operating budget, relocation, marketing and design planning.
• Participates in community events as needed.
• Partners with the Director of Tenant and Community Services to build team dynamics for Property Management staff and social workers.
• Oversees supervision, hiring, training and evaluation of staff, including four direct reports and a department of approx. 300
• Oversees preparation and management of building annual operating and capital budgets for all buildings.
• Orientates property management staff to mission and values of TNDC. Develops an ongoing education plan to support staff’s professional growth.
• Develops and maintains reporting systems to provide timely information to Board of Directors, Executive Director, Management Team, lenders and regulatory agencies.
• Develops and implements performance measures for building operations; assures the Project Analyst to provide reliable and timely analysis on key performance indicators of TNDC’s portfolio.
• Collaborates with Compliance Team to prepare and submit required regulatory reports.
• Sets and implements strategic priorities for the department.
• Partners with Facilities Management and Asset Management on capital improvements, sustainability projects, and convenes and staffs Board Property and Asset Management Committee.
• Actively participates in strategic planning activities and the development of management policies and procedures.
• Oversees management of all buildings and properties.

REQUIRED SKILLS:

Knowledge and skills:

• Knowledge of building maintenance systems.
• Ability to interface effectively with property management and other staff.
• Excellent analytical and problem-solving skills.
• Dependability, initiative and follow-through.
• Thorough knowledge of landlord-tenant law and procedures.
• Ability and willingness to learn relocation and tax credit programs.
• Ability, willingness and sensitivity to work with a diverse, low-income population.
• Asset management, administrative, financial, communication, supervision, and team building.
• Ability to respond appropriately in pressure situations, sound temperament and conflict management.
• Effective writing, communication and organizational skills.
• Proven leadership and team-building skills in current or past positions.
• Sound judgment and commitment to customer service.

Physical Requirements:

• Ability to exert light physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing for brief periods of time.
• Ability to drive a motor vehicle.
• Ability to coordinate eyes, hands and fingers in performing word processing.
• Ability to operate office equipment such as typewriter, personal computer and calculator.

Environmental Adaptability:

• Ability to work in an office environment.

Supervisory Responsibilities:

• Ability to assign, review, plan and coordinate the work of other employees.
• Ability to recommend, approve and undertake the discipline or discharge, transfer, promotion or salary increase of employees.
• Ability to provide instruction or guidance to staff.
• Ability to analyze problems that arise in the areas under supervision and recommend and effect solutions.

Mathematical Ability:

• Ability to add, subtract, multiply, divide, calculate decimals, ratios, percentages and fractions and apply high school level algebra and geometry.

Judgment and Reasoning Ability:

• Ability to use independent judgment in non-routine situations, such as evaluating implications of proposed procedures, policies, and plans.
• Ability to reason, review, supervise, and instruct.

Language and Communication Ability

• Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing.
• Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes.
• Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
• Ability to prepare performance appraisals, policies, procedures, compliance reports, investor/owner reports and correspondence conforming to standard rules of punctuation, grammar, diction and style.
• Ability to keep abreast of changes in policy, methods, operations, etc., as they apply to property management operations and activities.

MINIMUM QUALIFICATIONS:

• Intermediate knowledge of MS Word, MS Excel and Windows operating system.
• Five years of progressively responsible residential property management experience and familiarity with commercial property management.
• Training and experience in affordable housing programs including HUD, Tax Credit, MOHCD, HCD, HSH, and other local funding programs.
• Five years of budgeting experience.
• Valid California driver’s license.
• CPM, NAHP or similar certification (Preferred)
• Four-year college degree.
• Five years of supervisory experience.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.