Uxr Operations Coordinator Jobs

The Experience Research team at Asana is focused on understanding the dynamics of modern work, the role technology plays, and how Asana can empower teams to thrive in a collaborative environment. Our work informs teams at every level of the company and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, Engineering, business, and marketing teams to get deep insights about our customer's behaviors and attitudes, translating them into actionable recommendations across the company. We think big about new areas, test developing concepts, and evaluate products and services once they've rolled out.

We’re looking for a proactive, highly organized, Ops Coordinator to lead our participant recruiting efforts; sourcing, scheduling, and incentivizing participants for a range of studies. You’ll also work with fellow ops leads on programs and operating rhythms that enable the research team to scale and deliver with excellence. You’re a creative problem solver that understands the end to end research process and excels in systems thinking. You deeply believe in the power of process and its role in enabling teams to effortlessly accomplish their goals.

This role is based in our San Francisco office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What You’ll Achieve

• Work with xfn partners to manage a pipeline of inbound requests, set up and run surveys, and track and lead outreach for eligible research participants
• Manage end-to-end recruitment process for studies including recruiting strategy support, screening, scheduling, pre and post study communications and participant database maintenance
• Partner with Recruiting Program Lead and Researchers to optimize recruiting process, tools, panels, and resources
• Plan for recruiting needs based on Research and R&D roadmaps, and triage participant recruiting requests
• Interface with legal to keep research terms updated
• Onboard new researchers and xfn partners to recruiting processes, strategy, and tools
• Support team of researchers as they conduct studies remotely, in the field, in product, and at Asana locations in NY, SF and Vancouver
• Support UXR Ops team to fulfill general Ops requests ex. surveys, tooling, subscriptions

About You

• Ability to identify opportunities to optimize process and workflows within research and with partners
• Experience with a work management tool like Asana, spreadsheets, gSuite
• Strong stakeholder management and collaborative abilities, communicate early and often
• Familiarity with SQL or equivalent and have B2B participant recruiting experience
• Experience coordinating and prioritizing multiple fast moving projects concurrently
• Experience with tools like UserTesting, Ethn.io, and/or Qualtrics, and are accustomed to sending emails to large audiences
• Excellent writing and editing skills to create thoughtful, targeted and effective internal and external communication
• 2+ years in operations, project management, or as a producer, ideally with a design or research team OR 2+ years as a researcher

What We’ll Offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $113,000 - $ 138,000 . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefit packages that support our employees worldwide and include:

• In-office culinary options to cater to your dietary preferences
• Career coaching & support
• Mental health, wellness & fitness benefits
• Long-term savings or retirement plans
• Inclusive family building benefits

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About Us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture . With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.