Director Of Homelessness Operations

Salary: $101,560.15 - $171,278.89 annually

Type: Regular full time, full benefits

Application deadline: July 31, 2023

The position requires in-person work at the office or at offsite meetings. It also has flexibility to work remote as coordinated with the program supervisor and based on business need. Staff must work and reside in the U.S. within a 100-mile radius of the San Diego Housing Commission located at 1122 Broadway Suite 300, San Diego, CA 92101.

9/80 Compressed Work Schedule, office closed every other Friday, 14 paid holidays, employer paid pension contribution of 14% to base salary, 457 tax-deferred savings plan, social security exempt, Tuition Reimbursement up to $5,000 annually, Sharp PPO or HMO Plan, Auto-Allowance, Kaiser Permanente HMO Plan, Dental, Vision, Flexible Spending Account (FSA) and more.

To see full benefits package, please visit:

https://www.sdhc.org/sdhc-employee-benefits/.

Class Characteristics:

The Director of Homelessness Operations, within the Strategic Initiatives and Homelessness Innovations Division’s Operations Department, oversees the departments homelessness programs including, but not limited to, HOUSING FIRST – SAN DIEGO – Homelessness Prevention, Shelter Diversion, FLEX/Shallow Subsidy, Housing Instability Prevention Program (HIPP), Moving Home Rapid Rehousing and the Landlord Engagement and Assistance Program (LEAP). The Director will work closely with the Homelessness Response Center (HRC) Service Coordination team as well as the Infrastructure, Data and Reporting team. This position will collaborate across SDHC departments including, but not limited to, the Rental Assistance Division (RAD), the Real Estate Division (RED), Housing Development Partners (HDP), and many of the agency’s support departments. This position also collaborates with many external agencies and partners.

Oversees, directs, and participates in all activities of the Department, including short term and long term planning and development and administration of departmental policies, procedures, and services. This class provides assistance to the Vice President of Operations in a variety of administrative, coordinative, analytical, and liaison capacities. Successful performance of the work requires knowledge of public policy, Commission functions and activities, and the ability to gain an understanding of the existing Policies and Procedures at the Commission in order to advise the organization as to potential improvements, changes, additions or deletions. Responsibilities include coordinating the activities of the department with those of other departments and outside agencies and managing and overseeing the complex and varied functions of the department. The incumbent is accountable for accomplishing departmental planning and operational goals and objectives and for furthering Commission goals and objectives within general policy guidelines.

Examples of Essential Job Functions:

• Maintains and directs the maintenance of working and official departmental files.
• Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned.
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations; provides subject matter expertise to Commission departments on topics related to housing innovations and homelessness.
• Manages and participates in the development and administration of the department’s annual budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
• Develops, directs, and coordinates the implementation of goals, objectives, policies, procedures, and work standards for the department; establishes, within Commission policy, appropriate budget, service, and staffing levels.
• Performs other duties as assigned.
• Represents the department to other Commission departments, elected officials, and outside agencies; explains and interprets departmental programs, policies, and activities; negotiates and resolves significant and controversial issues.
• Monitors changes in laws, regulations, and technology that may affect Commission or departmental operations; researches and implements policy and procedural changes as required.
• Manages staff directly; responsible for guiding and coaching staff; providing opportunities for developing skills and expertise through trainings and other resources available through SDHC or external organizations; fosters a team environment; cultivates a culture of excellent customer service for clients, peers, partners, etc.; communicates pertinent information in a timely and appropriate manner to the department; oversees personnel matters related to recruitments and onboarding, disciplinary actions; manages employee performance on a quarterly and annual basis and as needed
• Participates in and makes presentations to the Housing Authority, Housing Commission, and a variety of boards and commissions; attends and participates in professional group and staff meetings; stays abreast of new trends and innovations in the fields of HUD and other federal, state and local regulations pertaining to department operations.
• Assumes full management responsibility for all department programs, services, and activities; participates in department strategic planning and ensures integrity in program guidelines and procedures and how the work is carried out.
• Conducts a variety of departmental, organizational, and operational studies and investigations; recommends modifications to programs, policies and procedures as appropriate.

Qualifications:

Knowledge of:

• Budget development, contract administration, Commission-wide administrative practices, and general principles of risk management related to the functions of the assigned area.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and supervision of staff, either directly or through subordinate levels of supervision.
• Techniques for effectively representing the Commission in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.
• Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.

Ability to:

• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare and administer large and complex budgets; allocate limited resources in a cost effective manner.
• Conduct effective negotiations and effectively represent the Commission and the department in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.
• Provide administrative and professional leadership and direction for the department and the Commission.
• Effectively administer special projects with contractual agreements and ensure compliance with stipulations; effectively administer a variety of asset management programs and administrative activities.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas.

Education & Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, or related field; seven (7) years of progressively responsible experience, including at least five (5) years in a supervisory or management capacity.

Licenses and Certifications:

Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Environmental Demands:

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Skills