Director Of Non-Gaming Operations

SUMMARY: The primary responsibility of the Director - Non Gaming Operations is to oversee Food & Beverage and the Travel - Center/Convenience Store operations to ensure smooth and efficient service to our guests and internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Understand the needs of different market segments and work effectively with Sales & Marketing and other operation divisions to develop strategic programs to maximize property's profitability
• Carry out other duties as assigned by Management or otherwise delegated
• Ability to work autonomously and interact with all levels of management.
• Insure that guest challenges are handled by following the recovery procedures and ensuring guest satisfaction.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Manage staff and organize department functions in accordance with company guidelines.
• Work with direct reports including: Manager - Travel Center/Convenience Store, Manager -Sales, and Manager - Food & Beverage to insure operations are meeting expectations.
• Ensure compliance with all code and permit requirements.
• Coordinates with the Facilities Department to develop programs for the maintenance and enhancement of physical product standards.
• Optimize profitability of non- gaming outlets in the short term and long term; Identify distressed periods and initiate recovery and contingency plans
• Ensures that the Manager - Travel Center & Convenience Store monitors and maintains the normal operation of all plants and equipment (fuel pumps and Islands) within the complex to ensure they are operated in a safe and efficient manner.
• Conduct Business Revenue meetings to resolve operational issues and ensure strategies implement appropriately
• Oversee the operations of Retail Operations, and Travel - Center/Convenience Store Departments.
• Insure that all Public Areas meet the standards of cleanliness determined by property management.
• Provide recommendations on events placement and timing to optimize marketing effort
• Works closely with other departments (Sales and Casino Marketing) to ensure the needs of our guests are met and the non-gaming revenue generating departments are well maintained.
• Develops & maintains 4-Star standards.
• Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Review guest comments to determine areas that are deficient and make changes to correct.
• Review staffing levels in all areas of responsibility to insure proper staffing to achieve department goals.
• Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Meet or exceed budget to include expenses (labor, supplies); and, revenue and assist with the planning and preparation of the departmental/divisional budgets.
• Insure the proper execution of the General Manager's level standards of service.
• Responsible for building and optimizing revenue-generating F&B, casino, and travel center non- gaming related products, positioning and launching strategies successfully, and providing analytics and reporting
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Work closely with Sales & Marketing and channel distribution team on managing operation procedures, and implementing sale strategies
• Assist with budget, forecast and strategic plan process for hotel and other applicable revenue streams and communicate to Casino Marketing, CRM and Loyalty Marketing
• Conduct post analysis and monitor non-gaming related campaigns and offers

SUPERVISORY RESPONSIBILITIES: Directly supervises the management members of multiple departments. Indirectly supervises the activities of all Employees who work in these departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School diploma or equivalent mandatory AND twelve (12) years of progressive hospitality experience in a management position OR Bachelor's Degree in related field AND seven (7) years' experience in a Director level position.
SPECIAL QUALIFICATIONS: Must possess excellent communication skills, and effective public speaking skills.
LANGUAGE SKILLS: Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form. Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts. Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication, which conform to a prescribed style and format. Ability to effectively present information to top management, and public groups.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inference.
REASONING ABILITY: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.