Director Of Operations Jobs

CareerSprout was recently retained by a high-growth DTC company with 8 retail stores (and growing).

The company is looking for an entrepreneurial Director of Operations who will drive high impact change and performance throughout the organization to support their ability to deliver the best product and fulfillment outcomes to their customers.

You will lead a team, and will work cross-functionally with key parts of the business, including product, engineering, finance, e-commerce and retail on high-profile strategic projects and take them from ideation through to implementation.

The Operations Team is responsible for supporting the company’s growth by consistently giving customers a high-quality product while maximizing internal efficiencies and effort. The Director of Operations will be responsible for effectively managing all strategic operational processes and resources, and leading an organization in order to achieve and maintain operational excellence as they rapidly scale.

You will be on the lookout for both small process tweaks, and entirely different ways of doing things in order to help achieve our strategic vision. You will also need to both work with existing vendors as well as explore new vendor relationships in order to improve output and operational efficiency.

In order to be successful, you will be an inspiring leader for your team and develop strong working relationships across the organization to ideate, develop, and scale these capabilities and technologies as necessary. Part of the Director of Operations role will involve exploring new paths to scale the business, and building innovative capabilities that don’t yet exist.

While reporting directly to the COO, you will be in charge of managing day-to-day operations and core functions of operations in order to achieve and maintain operational excellence while managing a large, and rapidly growing, pool of resources. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. The performance of your department will have a significant impact on the overall success of the organization.

Essential Duties and Responsibilities include the following.

• Managing external service providers, particularly those of high magnitude that impact the business (FedEx, Major Software Vendors, etc)
• Establish root cause of underperforming analytics and KPIs and develop action plans to address
• Working with accounting on tasks such quarterly auditing of hardware pricing and margin analysis, working with IT Stakeholders to drive ISO compliance policies, etc.)
• Required to have a detailed oriented mindset to collect, validate, interpret, and analyze complex data, to identify issues and trends to support fact-based decisions
• You will be working with supply chain, warehouse and ancillary department stakeholders to help understand process gaps, craft standard operating procedures, and implement corporate processes across the organization
• Experience establishing and maintaining enterprise long-term supplier/partner relationships in tandem with Supply chain and warehouse team
• You will help lead and grow the company, deliver data reporting, provide guidance and implement action plans with other department stakeholders
• Other duties as assigned by Chief Operating Officer
• The Director of Operations reports directly to the COO and is responsible for leading multiple departments stakeholders to help implement corporate processes that help scale the organization
• Building, understanding and maintaining comprehensive reporting with regards to supply chain, warehouse, and ancillary departments as determined by COO
• Working with stakeholders such as human resources or training managers to develop and implement staff evaluation parameters

Your Background

• 3 to 5 Years' Experience with ERP Software (Netsuite, Salesforce or similar)
• 7-10+ years of progressively responsible experience in developing and implementing complex projects or programs, likely in a combination of business operations, strategy, management consulting, finance, or analytical roles
• Proven ability to quickly climb new learning curves and add value
• Excellent oral and written communication skills – can succinctly communicate findings and recommendations to both technical and non-technical senior leadership
• A sincere, collaborative, and empathetic personality characterized by a strong inclination to be part of a team of doers
• Experience understanding, configuring and implementing action plans from data reporting
• Experience leading a team and driving cross-functional initiatives, ideally within a startup or entrepreneurial environment
• Ability to fail fast, iterate, and autonomously drive organizational impact at both the tactical and strategic levels

Confidential Information This position has access to confidential information such as technology and company documentation.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment This role will be based out of our Los Angeles warehouse and will require occasional domestic travel. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.