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Senior Director/ Vice President, Account Management
Company | Uplight |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Description
- Cross-functional leader for Uplight in close partnership with Business Development, Sales, Implementation, Delivery, Finance, Legal, People, Product, Engineering, and Marketing, in order to deliver on the annual plan and improve the business.
- Demonstrated ability to drive results and outcomes
- Contribute to and execute on the multi-year customer management strategy aligned to company strategy and business plan, in close partnership with cross-functional peers and leaders at Uplight.
- Reports on customer management health, churn, issues and risks to the senior leadership
- Ability to form and develop teams to be greater than the sum of their parts
- Accountable for your team’s ability and effectiveness tracking, monitoring, and delivering contract outcomes
- Accountable for churn and customer satisfaction metrics and goals for your team’s portfolio, and the the quarterly and annual OKRs to deliver those goals
- Extensive experience leading teams, and a strong organizational and people leader with direct and dotted line management
- Define and drive value creation via customer management and experience.
- Accountable for your team’s ability set and manage customer expectations and appropriately prioritize and insert work into the business in alignment with Uplight’s strategy
- SaaS business model experience
- Experienced leader of people who others want to follow
- Ability to bring together cross-functional teams to execute collaboratively
- Expertise developing and maintaining key relationships across an organization, from the executive level and deeper
- Outstanding written and verbal communications skills
- Demonstrates commitment to core values; mature leader of the team
- Strategic thinker with industry experience
- Energy or utility industry experience
- Willingness to act in ambiguity
- Knowledge of how to build high functioning teams in a matrix organization
- Strong customer orientation and presence in front of senior management
- Focused on career growth by following defined career ladders.
- Committed to taking our work and mission seriously and….we love to laugh!
- Committed to the environment, our employees, and our communities.
- Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
- Management by objectives bonus plan
- Innovative flexible time off policy
- 401k Match
- Monthly wellness stipend
- Exceptionally collaborative and cool office spaces
- Medical, vision, and dental insurance
- Peer to peer recognition program
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