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Vice President, Customer Success And Professional Services
Company | Momentive.ai |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet |
Expires | 2023-08-20 |
Posted at | 9 months ago |
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
- Develop and execute a customer success strategy that aligns with the company's goals and objectives
- Work closely with the sales team to ensure that new customers are onboarded effectively and efficiently
- Partner with other teams within the company to ensure that the customer experience is seamless and consistent across all touchpoints
- Establish and maintain relationships with key stakeholders across the customer's organization, including C-level executives
- Monitor and analyze customer usage patterns and feedback to identify opportunities for growth and improvement
- Develop and manage the customer success budget to ensure that resources are being utilized effectively
- Lead the professional services team to ensure that they are delivering high-quality, timely, and effective services to our customers
- Develop and implement processes and procedures to ensure that customer needs are met and exceeded
- Build and manage a high-performing teams that deliver exceptional results
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making
- Bachelor's degree in a relevant field is required, and a Master's degree is preferred
- Excellent leadership skills with experience managing high-performing teams
- Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of an organization
- Experience working in a SaaS environment is highly desirable
- 10+ years of experience in customer success or professional services, with a proven track record of success
- Deep passion for people and a desire to work in a vibrant culture
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