Vice President Of Product Management, Guest Marketing

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As the leader of Guest Marketing products and business, you will be a key member of the product leadership team, responsible for crafting the product vision and strategy while scaling a critical growth engine of our business. You’re a proven product executive experienced in building world-class teams, developing innovative products, and working across SMB to Enterprise customers to deliver solutions at scale. You’re deeply knowledgeable about how to build and deliver a SaaS Martech product suite, and equally skilled at participating in executive-level conversations about tradeoffs, business impact and ROI. You’ve led product development and growth teams for products used by growing and demanding customers. You’re a natural coach and mentor, passionate about developing the next generation of product leaders. You have deep empathy for customers and a desire to solve their most critical problems around customer engagement, retention and growth. As a key member of our product leadership team, you will help us continually improve our team culture, operating practices, strategy and delivery frameworks, and career development programs.

About this roll* (Responsibilities)

• Creatively overcome challenges to deliver value for customers in a scalable way that unlocks future growth opportunities
• Collaborate with senior leaders and executives across Toast to clearly define and articulate the product vision and strategy for the Marketing and Guest Engagement offerings, spanning customers in SMB, Enterprise and Mid-Market segments
• Become the evangelist for our Guest Marketing team, including the creation of future product vision and strategy with product roadmaps, and report out to a variety of stakeholders and senior leadership on metrics and adoption
• Partner across the business with leaders in Sales, Marketing, Customer Success, and Care to drive the execution of the business towards achieving both near and long term goals
• Ability to thrive in a fast-paced, collaborative, agile environment, while also leading continuous improvement efforts
• Ability to manage a suite of products towards achieving near term business goals, and planting seeds for future growth
• Manage a team of seasoned product leaders with a large and growing set of surface area and products including Digital Ordering, CRM, Email Marketing, Loyalty, Gift Cards, Offers, and more

Do you have the right ingredients*? (Requirements)

• A track record of success in leading leaders, and in building and leading high performing product management teams and developing exceptional talent
• Experience leading growth teams – driving low-touch activation, adoption, and retention flows to maximize unit economics of the business
• Experience developing product strategy for a product suite, influencing go-to-market strategy and successfully launching and iterating product led business lines
• Specific experience leading and building SaaS/Software products across SMB markets
• Experience building and leading Marketing and/or Hospitality technology solutions
• 10+ years of Product Management experience in a high growth B2B SaaS company

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

• Bread puns encouraged but not required

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We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].