Senior Administrative Assistant Jobs

Key Responsibilities:·

• Constantly identifies and strives for continuous improvement of EPRI Event processes, procedures and tools
• Performs typing and other clerical duties as directed·
• Cultivate and maintains effective relationships internally with key stakeholders, internal departments through regularly scheduled communication schedules to ensure all EPRI regulations and event protocols are adhered to·
• Assists with sorting and sending mail·
• End-to-end oversight and management of each event registration site they create, including all associated communications and adjustments/updates throughout the registration period with the utmost attention to detail and accuracy·
• Greets visitors, determines the purpose of their visit and directs them to the appropriate office personnel·
• Serves as an internal expert on event registration and communication protocol and tools · Actively seeks opportunities to assist staff event planners and assigned key stakeholders with planning tasks, execution of events and event close-out documentation·
• Serves as the onsite contact for events hosted in the DC office·
• Assists attendees with registration issues and questions as needed and requested by key stakeholders·
• Facilitates the collection of key data elements pertaining to each events’ attendee registration counts, email delivery statistics, event/session participation reporting and satisfaction survey data for each event·
• Owns the creation, development and deployment of event communication schedule·
• Manages employee and guest access to the building·
• Answers all incoming calls. Routes calls to appropriate parties or takes messages·
• Performs miscellaneous office duties as directed·
• Ensures EPRI branding is properly applied throughout all event landing pages, registration sites and event communication pieces·

Education and Experience:·

• 3 years’ experience in a customer service related field ·
• Experience managing competing/concurrent priorities with an emphasis on customer service and strong communication·
• Proficiency with Microsoft Office Suite, especially Excel, Word and PowerPoint·
• Working knowledge of event management system(s), web-based registration and communication tools·
• Familiarity of leading tools including event apps, communication and registration tools, and other tools that lend themselves to promoting engagement and enhancing the event experience, a plus

Skills and Attributes:·

• Ability to garner trust and confidence, mentor Event Experience Team staff and other internal staff EPRI in event protocol·
• Expert people skills, particularly in terms of building confidence, demonstrating creativity and follow-through in an effort to support EPRI Event Experience·
• Must be self-directed with strong project management·
• Ability to manage time and competing/concurrent priorities·
• Takes accountability for personal excellence; confident & self-starting·
• Poise and grace under pressure·
• Exceptional communication and follow-up, both verbal and written·
• Unquestionable ethics and integrity·
• Ability to understand and incorporate EPRI Strategic Marketing and Communications team visions including consistent branding, communication and event experience guidelines in a purposeful, impactful way to all EPRI events ·
• Exceptional attention to detail and follow-up; ability to garner trust and confidence ·
• Good interpersonal and influencing skills; thoughtful, consultative, offers recommendations·
• Results-oriented, solid work ethic·
• Partners effectively with colleagues, customers and vendors·

Desire to help others succeed