Human Resources Operations Manager

The Manager, Stores HR Operations, is a seasoned HR/L&D professional who has demonstrated analytical capabilities and a process improvement mentality. Through effective cross-functional collaboration, this manager leverages instructional design experience to support the continuous improvement and development of high impact learning, tools and processes that align with brand strategy to drive results through the customer experience.

POSITION RESPONSIBILITIES

Must possess the ability to:

• Provide ongoing project management (as assigned), communication, and change management with customers and key stakeholders.
• Translate business needs / cross-functional requests into relevant and outcome-based resources, processes and learning programs
• Work closely with HR, store support, and stores finance teams to drive enhancements to internal tools and programs
• Cast a consistent shadow of professionalism, partnership and performance excellence
• Seek out and leverage best practices and people
• Demonstrate continuous-improvement instincts and expertise
• Build and expand talent management tools and self-service resources while ensuring accuracy and impact of all materials.
• Manage performance management processes including the mid-year/annual performance review process and OLR/succession planning.
• Manage the development process from initiation through completion, including scoping, scheduling, defining deliverables, review cycles, milestone and resource tracking, and reporting.
• Evaluate and analyze feedback and key metrics to measure the effectiveness of L&D programs and processes in meeting business goals.

KNOWLEDGE, SKILLS & ABILITIES

• Drives alignment by identifying issues/opportunities and working to gain resolution to keep work moving forward
• Strong organizational skills; detail and process oriented
• Excellent written and verbal communication skills, including: drafting and editing, listening, probing for understanding and articulating messages in a clear and concise manner
• Manages medium to large-scale projects, consistently meeting deadlines and maintaining operational day-to-day coordination
• Analyzes business needs while connecting the dots across impacted areas to resolve issues with innovation and creativity
• Ability to prioritize work, with experience handling multiple projects simultaneously in a fast-paced environment
• Proven success establishing rapport with business partners at multiple levels, working on larger teams, and working collaboratively

EDUCATION & WORK EXPERIENCE

• 5+ years’ experience in operations
• Retail background, store selling/operations experience preferred
• Travel requirements 10%
• Advanced Microsoft Office application skills
• Bachelor’s degree preferred