Departmental Human Resources Officer

Introduction

This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.

Reinstatement

Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position.

Transfer

You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Voluntary Demotion

You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

Description

THE AGENCY Alameda County Department of Child Support Services (ACCSS) believes that all parents should be fully engaged in supporting the wellbeing of their children. To meet our Vision, ACCSS is committed to serving the children and families of Alameda County in ways that are innovative, responsive, efficient, compassionate and in tune with the rich diversity of our community.

Our customers are mothers, fathers, caregivers, children, community partners and the residents of Alameda County. ACCSS's core business is to provide assistance to families through establishment of parentage, the establishment of child support orders for monetary and medical support, and through the enforcement of child support orders. To carry out this Mission, our employees are dedicated and talented people who leverage their skills and passion for public service to meet customer needs. Through coordinated efforts and collaboration with community partners, ACCSS collects and distributes important child support, enhancing self-efficiency and the well-being of families throughout Alameda County.

Alameda Child Support Services' culture and business operations are shaped by the following key principles:

• Family Focused: Partner with families to eliminate barriers to providing reliable child support to their children.
• Innovation: Meet the needs of families through creative solutions.
• Operational Excellence: Focus on the highest level of performance and efficiency in our service delivery.
• Dynamic Workforce: Attract, retain, and develop a highly skilled and engaged workforce.
• Collaboration: Partner with the community to create an ecosystem of support services.

For more information about Alameda County Child Support Services click HERE.

For more information about the State of CA Child Support, click HERE.

THE POSITION

Under general direction, to perform professional, human resources management work in a County department or agency assisting, developing and maintaining a program of human resources management and administration including, recruitment/staffing, workforce planning, training and development, examination development and administration, employee selection, position classification, performance evaluations, affirmative action, disciplinary and grievance procedures and employee relations; and to perform other related duties.

This series specification describes two levels of the Departmental Human Resources Officer classifications, which under close supervision to learn at the lower level, and under general direction to perform at the upper level.

Departmental Human Resources Officer is a journey-level classification in the Departmental Human Resources Officer flex series located in County operating departments/agencies. This class is distinguished from the next higher-level, Departmental Human Resources Manager which functions as a first line supervisor to Departmental Human Resources Officer positions and other multidisciplinary professional and support staff. The classifications of Departmental Human Resources Officer Trainee and Human Resources Trainee are both expected to gain experience and demonstrate satisfactory proficiency to be eligible to flexibly promote to the Departmental Human Resources Officer class after the equivalent of one year of full time service for the Departmental Human Resources Officer Trainee, and 18 months for the Human Resources Trainee. Appointments at the Departmental Human Resources Officer Trainee or Human Resources Trainee level will not be extended beyond one year or 18 months respectively.

For more detailed information about the job classification, visit: Departmental Human Resources Officer (#0460)

Experience

MINIMUM QUALIFICATIONS

The equivalent of one year of full-time experience as a Departmental Human Resources Officer Trainee or 18 months as a Human Resources Trainee in the Alameda County classified service.

Or II

The equivalent of three years of full-time experience as a Human Resources Technician or in an equivalent or higher classification performing human resources related activities in the Alameda County classified service.

Substitution

Completion of the Alameda County Management Academy "Management and Supervision Certificate Program' may substitute for six (6) months of the required qualifying experience.

OR

Possession of a Bachelor's degree in a relevant field from an accredited college or university may substitute for one year of the required qualifying experience.

Or III

Education

Possession of a Bachelor's degree in a relevant field from an accredited college or university.

AND

Experience

The equivalent of three years of full time professional level human resources management experience involving compensation analysis, workforce planning, training and development, recruitment/staffing employee relations, requiring the use of the knowledge and skills described in this specification.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

Knowledge And Skills

Knowledge of:

Recruitment & Staffing

• Public human resources administration including job analysis and position classification, conducting audits, wage and salary administration, recruitment and personnel selection, employer-employee relations, and training.
• Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of human resources-related activities.
• Federal, State and local laws, rules and guidelines relating to the hiring process and other areas of human resource-related activities.
• Internal workforce assessment techniques & employment policies, practices, & procedures
• Successful recruiting strategies to attract high caliber diversity candidates.

Employee & Labor Relations

• Labor relations laws, practices and trends.
• Investigative and interview techniques
• Consultative & coaching skills with managers
• Progressive discipline
• Knowledge of labor relations laws, practices, and trends
• Grievance resolution

Health & Safety

• Enforcing procedures of workplace safety, health & security.
• Federal, State and Local workplace health, safety, security & privacy laws & regulations.
• Awareness of potential violent behavior and workplace violence conditions.

Administrative

• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Computer applications and hardware and software related to the work.

Ability To

• Work effectively as a member and leader of diverse teams.
• Create employee programs that will demonstrate to the community the organization's commitment to Diversity.
• Promote personal and professional growth for self and others.
• Be visionary, strategic, and innovative, working with change.
• Use business acumen to build a strong organization that delivers results.
• Use interpersonal skills to communicate effectively.
• Create HR policies, programs, and services with Diversity imbedded.
• Be flexible
• Provide the highest level of service delivery to diverse customers.
• Plan and organize workload.
• Collaborate with other agencies and departments to meet overall countywide needs while leveraging financial and other resources.
• Demonstrate commitment to the county's mission, credo, and goals.
• Demonstrate interpersonal sensitivity

Benefits

Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:

For your Health & Well-Being

• Dental - HMO & PPO Plans
• Medical - HMO & PPO Plans
• Basic Life Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
• Share the Savings
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Vision or Vision Reimbursement
• Employee Assistance Program
• County Allowance Credit
• Accidental Death and Dismemberment Insurance

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• Floating Holidays
• Guaranteed Ride Home
• Management Paid Leave**
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Pet Insurance
• Child Care Resources
• 12 paid holidays
• Group Auto/Home Insurance
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Catastrophic Sick Leave
• 1 st United Services Credit Union
• Vacation and sick leave accrual
• Commuter Benefits Program
• Vacation purchase program

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.

• Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave.

Conclusion

The Vacancy

ACCSS employees approximately 150 employees in a variety of clerical, technical, administrative, para-professional, legal, management and executive level positions. The Human Resources Officer at ACCSS is assigned full-scope HR generalist responsibilities, including but not limited to: partners with and support all levels of management within the organization; creates examinations and recruitment plans; requisitioning and certification to fill vacant positions; facilitates new hire interviews and selection process; conducts new employee onboarding and orientations; processes position requests in PREQ; HRMS workforce maintenance; employee and labor relations matters including including meet and confer with labor partners; performs job specification review/updates; liaison with Medical Leaves and Accommodation Services; performance management; conducts investigations; COVID-19 compliance/reporting/tracking; maintains paperless personnel files; supports and implements DEIB initiatives; coordinates a variety of employee rewards/recognition and engagement activities on an annual and project basis; tracks and maintains a variety of information, creates and updates handbooks, forms, correspondence, and generates reports. Employees at ACCSS enjoy commute to our Pleasanton Office from I-580/I-680 and free and ample vehicle parking. BART is nearby. Hybrid telecommute is currently available to tenured employees in eligible assignments.

To Apply

Please submit a PDF of your updated Alameda County application to Carol Brookens, Departmental HR Manager at [email protected] . Please be in contact if you have any questions.

You are encouraged to apply immediately as this posting is open until filled and may close at anytime.

Alameda County is an Equal Opportunity Employer

Closing Date/Time: Continuous