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Customer Success Enablement Segment Manager
Company | Grammarly |
Address | Nevada, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-01 |
Posted at | 9 months ago |
Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.
- Work with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.
- Consistently incorporate feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.
- Take a metrics-driven approach to developing and delivering unique programs, driving meaningful impact on revenue.
- Leverage technology insights and data to create a culture of coaching; support rep and manager sales and business growth via structured and streamlined coaching.
- Ensure adoption and retention of methodologies, tools, content, and best practices, while continually innovating on delivery, adoption, and reporting.
- Analyzing, designing, building, implementing, and evaluating Sales Enablement programs that drive sales efficacy.
- Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
- Possesses a quota-carrying role as a CSM or Account Manager. Being a top performer is a giant plus.
- Is adept with SaaS tech stacks, able to streamline workflows, and able to provide valuable insights for improved performance and revenue growth.
- Is able to create benchmarks and standards for measuring behaviors and performance.
- Has 3+ years of Sales and Customer Success enablement experience in SaaS.
- Has designed effective coaching programs and up-leveled coaching culture.
- Has 3+ years of proven experience in customer success, onboarding, implementation, or account management roles, and has supported customers at multiple stages of their lifecycle.
- Has the ability to simplify complex concepts and make them engaging.
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
- Is a skilled sales coach and has 1:1 and 1:many training experience in a fast-growing SaaS environment.
- Has knowledge of adult learning methodologies, principles, and evaluation models.
- Has experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.
- Can adjust strategies, structures, and programs with a metrics-driven approach that is linked to the desired learning outcomes.
- Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We support professional development and advancement with training, coaching, and regular feedback.
- A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities, such as BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
- Admission discounts
- Caregiver and pet care stipends
- Home office stipends
- Paid parental leave
- 401(k) and RRSP matching
- Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
- Disability and life insurance options
- Wellness stipends
- Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days
- Learning and development opportunities
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