Enablement Customer Success Performance Partner Jobs

10+ years of experience in governance, financial operations, and/or vendor management

Certified Public Accountant and/or Project Management Certifications preferred

Setting Shared Delivery governance, controls, and processes that ensure compliance and effective risk management

Maintaining positive relationships with partners to understand and manage Finance Operations expectations

5+ years of experience as a people manager

Ensuring agreements are regularly reviewed and updated to reflect changes in Nike's business objectives and MSP capabilities

3+ years customer support experience in a technology/education/internet/service field.

3+ years’ experience with inbound/outbound calls.

Excellent verbal and written communication skills.

Provide quality support in the areas of handling questions, troubleshooting, and account assistance.

Escalate issues that cannot be immediately resolved and proactively provide updates to customers on open cases.

Work with other departments when necessary as client advocates to ensure resolution.

Proven project management experience (participant or leader); ability to balance multiple initiatives and prioritize time efficiently.

Crisis management experience a plus.

Confirmed leadership abilities through work experience; able to influence internal and external collaborators that result in positive outcomes.

Basic Qualification - Production Readiness Manager

4+ years of proven experience providing technical support for sophisticated software and environment issues with a confirmed grasp of underlying technologies

Bachelor’s degree in Computer Science or equivalent real-world experience.

Steer the team of program leads and project managers responsible for delivery of solutions and services to defined success KPIs.

Own the P&L of the assigned Accounts and ensure effective reporting and financial tracking working closely with Finance and Delivery functions.

Demonstrable lifecycle experience of digital projects

Demonstrated experience negotiating and closing statements of work and similar agreements with customers

Experience working with virtual teams across multiple geographic locations.

A strong consulting, business and sales background, with extensive related experienceis a preference.

Benefits to support your health, finances, and well-being

Provide insights and recommendations for process improvement to other Field Enablement Program Managers.

Manage curricula and reporting for online, self-paced onboarding, and result-driven continuous learning.

Determine opportunities for improving the learning experience and identify innovative techniques for delivery.

Creative problem-solving skills as we are always looking for new ways to improve existing ways of working

Analytical and problem-solving skills, ability to think critically, and attention to detail

Work with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.

Is a skilled sales coach and has 1:1 and 1:many training experience in a fast-growing SaaS environment.

Consistently incorporate feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.

Possesses a quota-carrying role as a CSM or Account Manager. Being a top performer is a giant plus.

Has experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.

Has 3+ years of Sales and Customer Success enablement experience in SaaS.

Experience in management, training and/or onboarding (preferably in B2B SaaS environment).

Experience with Learning Management platforms a plus

Run skills gaps analysis to Identify areas of improvement in current sales representatives’ processes and mitigate future risk.

3+ years experience in full customer success and/or CS training adjacent roles.

Excellent written and verbal communication skills.

Experience in familiar Client-Facing & Enablement tools a huge plus (Gong, AskAI, Salesforce, Guru, Articulate Rise, Highspot, Slack, Looker).

· Create tracking and analytics dashboards to manage and report program success.

· Drive Interlock with Partner Marketing, Partner Operations, Finance, Accounting, and the Alliance and Channel Org.

· Identify needed enhancements and capabilities to help drive partners' adoption and growth.

· Partner Programs experience with Reseller / Service Provider / Consulting & Implementation partner programs is required.

· Some experience working in SaaS companies in Alliances/ Partner Programs role is required.

· Experience in differentiation-oriented partner programs spanning sales & solution specializations is a huge plus.

Strong project management skills, with a demonstrated ability to manage multiple priorities and workflows in a fast-paced environment.

Develop and implement a comprehensive enablement strategy for the CS team, including onboarding, training, and ongoing skill development.

Exceptional communication and interpersonal skills, with the ability to build trust and rapport with both internal and external stakeholders.

Experience with Customer Success tools, such as GainSight or ChurnZero.

Experience with a CRM, such as Salesforce or HubSpot.

Collaborate with cross-functional teams to identify and develop resources and implement best practices to improve team efficiency and effectiveness.

Understand industry and GTM approach and use knowledge to build credibility and trust with leaders

Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success

5+ years of combined experience in CS and enablement function

Strong communication and interpersonal skills

Attention to detail and exemplary organizational skills

Analytical skill set to drive insights from data and measure the impact of enablement programs at scale