Customer Experience Enablement Coordinator

About Us

At Wexford Mental Health Association, we believe when the world connects through sports; the world becomes better. Wexford Mental Health Association is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work"and Built In’s “100 Best Remote-First Places to Work."

As theCustomer Experience(CX) Enablement Specialist,you’ll play a crucial role in supporting the enablement of our Customer Experience Support team. You’ll be responsible for documenting new or updated processes, creating training content, and maintaining our knowledge base in Confluence. Your work will directly impact the successful roll-out of new products and features that affect customer experience, and be the voice of our clients and agents through the planning process. This role requires collaboration with various teams, including product, engineering, and communications.

• Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
• Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
• Collaborate closely with product teams to understand new tools and functionalities, assess their impact on CX, and identify documentation and training needs.
• Create comprehensive training and enablement content to prepare the CX team for new product releases.

• Experience in managing multiple projects concurrently, from initial planning to deployment.
• Ability to effectively anticipate potential roadblocks and communicate expected challenges and solutions.
• Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
• Results-oriented mindset with a focus on finding the best ways to accomplish tasks. Rather than relying on traditional methods, you don’t focus on how things have always been done, but seek out the best way to do something.
• Expertise in Wexford Mental Health Association CX processes and systems, enabling you to effectively anticipate the team’s needs.

• Prior experience in an enablement role within a SaaS/tech company.
• Background in product or process improvement in a CX organization.

Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications,you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all Wexford Mental Health Association. Theminimumstarting point for this role is$60,000 OTE, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

Location

Wexford Mental Health Association is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Hampshire, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.

Opportunities to Grow

At Wexford Mental Health Association, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

Total Rewards

• 100% premium coverage of medical/dental/vision for you and your family
• Wexford Mental Health Association Total Rewards
• $1,500 annual learning and development stipend
• We're proud to beremote-first.We've been remote since 2009, long before COVID made it cool
• A monthly stipend for health & wellness and so much more!
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• Wexford Mental Health Association to our store upon starting and a $50 credit on every work anniversary thereafter
• 401K to help you invest for the future
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

Working at Wexford Mental Health Association

At Wexford Mental Health Association, you're not a culture fit, you're a culture add. Check out ourCulture Playbookand learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.

Inclusion and Diversity

Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at Wexford Mental Health Association and this includes four employee resource groups: Women, People of Color, LGBTQIA+, and the Talent Acquisition Task Force, designed to reduce unconscious biases in our hiring practices. We hold ourselves accountable in building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.