Customer Success Manager Jobs

Foresight is seeking a motivated and driven Customer Success Manager to join our team! In this pivotal role, you will be the primary point of contact for our valued customers, responsible for ensuring their success, satisfaction, and long-term partnership with Foresight. Working closely with the executive leadership team, your focus will be on nurturing relationships, driving value, and fostering growth within our existing customer base.

Responsibilities:

• Stay updated on industry trends for strategic insights.
• Guide customers on best practices, industry trends, and feature updates.
• Develop tailored success plans, channel feedback to Product team.
• Customize solutions for unique customer needs, collaborate with cross-functional teams.
• Own escalations, ensure prompt issue resolution.
• Identify upselling opportunities through engagement analysis.
• Maintain strong customer relationships, serve as a trusted advisor.

Qualifications:

• Excellent communication and critical thinking skills.
• Results-oriented, thrives in fast-paced startups.
• Proven Customer Success or Account Management experience.
• Strong problem-solving skills, adaptability, and innovation.

Why Foresight: This is a unique opportunity to join a seed-stage B2B SaaS company at an exciting phase of growth. You'll have the chance to make a significant impact, shape the direction of our customer success strategies, and contribute to the realization of our ambitious vision. If you're a passionate, driven, and adaptable individual seeking a dynamic role in a high-growth environment, we invite you to join our team and be part of an exciting journey towards transforming the customer success landscape.