Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)

Advantages Of Joining Employer

• Strong emphasis on creating a positive work culture
• Continued growth and development opportunities
• Commitment to creating a real and measurable Diversity, Equity, and Inclusion initiative
• Focus on building equity in people, systems, and processes
• Curiosity, celebration, respect, and appreciation of unique diverse stories

Responsibilities

• Act as the primary point of contact for specific employer customers
• Facilitate the transition from implementation to go-live and support client self-sufficiency
• Develop customer-facing success plans and identify opportunities for improvement
• Manage a portfolio of clients and ensure high levels of satisfaction with the solution
• Drive customer success and growth by engaging with customers throughout the relationship lifecycle

Qualifications - Requirements For Success

• 3-5 years of experience in a customer success manager or similar role
• History of driving successful change and improvement
• Bachelor's degree in a related field or equivalent work experience
• Strong sense of ownership and drive for excellence
• Ability to develop strong relationships with stakeholders at all levels

Qualifications - Helpful For Success

• Experience navigating complex organizations
• Skilled in working with stakeholders to uncover core objectives and goals
• Experience within the healthcare industry or software development
• Ability to work in fast-paced environments with ambiguity
• Strong business acumen

Perks And Benefits

• Life insurance and short-term disability coverage
• Employee resource groups for various backgrounds
• Tuition reimbursement and paid certification programs
• Flexible spending accounts for health and dependent care
• In-house product training and skills development courses
• 401(k) plan
• Health savings account
• Paid vacation, sick days, and holidays
• Career pathing opportunities
• Remote work options
• Medical, dental, and vision coverage
• Employee discounts and company perks
• Casual work environment
• Employee events and social clubs

Additional Information

• Employer is an Equal Opportunity Employer M/F/Disabled/Vet

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