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Company | Talentify.io |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Administrative and Support Services |
Expires | 2023-09-13 |
Posted at | 9 months ago |
It's an exciting time at SafeBase. In just two years, we've grown to over 200 customers (including LinkedIn, Jamf, Instacart, Datadog and OpenAI). We have 20x-ed our ARR in the last year, tripled our headcount since the start of 2022, and raised an $18M Series A round from NEA.
- Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
- Onboard new customers to SafeBase
- Develop and manage success plans to maximize customer growth and retention
- Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
- Deliver ongoing training on new and existing features
- Become a product expert on SafeBase and how our platform can be used to automate acces to security, compliance, and privacy information
- Advocate on behalf of the customer to influence and drive product priorities and enhancements
- Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
- Assist in providing live chat support for SafeBase customers
- Understand the customer business drivers that will increase engagement with SafeBase's product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
- Strong technical understanding and extensive analytical skills
- Eager and quick to learn new products and technologies
- Obsessive attention to detail
- Passionate about customer success
- 3+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
- Ability to multitask - managing multiple accounts and priorities simultaneously
- Active listener & exceptional customer-facing and internal written and communication skills
- Friendly, patient, and professional demeanor
- Experience with today's most popular customer success and support applications
- Experience with Slack, Chili Piper/calendaring software, CRM Systems,Notion
- Previously worked at a high-growth SaaS startup
- Security background is highly valuable, but not required
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