Associate Customer Success Manager, Cst

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software.

Our Associate Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their intended value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.

As an Associate Customer Success Manager

You Will

• Commit to getting better every day
• Solve problems with curiosity and creativity
• Contribute to a positive team environment
• Invest in relationships with customers and colleagues
• Embrace challenges and change
• Be passionate about customer success and experience

You Will Execute On The Following Responsibilities

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Partner with internal teams to maintain and grow customer investment across HubSpot's platform
• Positively contribute to a team culture of skill development and peer-to-peer feedback
• Ascertain customer goals and collaborate on customized inbound strategic plans while driving customer accountability
• Engage customers via inbound e-mail (Front), resolving inquiries by aligning customers with the right resources
• Engage customers via strategy calls, driving product value and usage

You Have

• Aptitude for learning software
• Excellent problem solving and critical thinking skills
• Ability to manage multiple priorities while maintaining strict attention to details
• A verifiable track record of consistently meeting and exceeding goals
• The ability to thrive in a fast-paced environment
• Prior experience in a customer service or consulting role
• Strong communication skills and the ability to effectively drive a phone conversation

Pluses

• Customer Success experience at a SaaS organization
• Understanding of marketing and sales best practices
• Fluency in other languages

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Cash compensation range: 70000-98000 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy from Katie Burke, HubSpot’s Chief People Officer.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, all HubSpotters are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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