Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)

Advantages Of Joining Employer

• Working with a stellar team of driven and hardworking people
• Culture that empowers individuals to accomplish more
• Delivering award-winning services to customers and building customer value
• Being part of a growing company with a mission to attract, develop, and retain outstanding talent
• Opportunity to develop your career while helping others

Responsibilities

• Shape and deliver the overall vision and strategic plan for the Customer Success organization
• Manage and nurture executive relationships with customers, including handling escalations
• Drive strategic planning sessions with senior enterprise stakeholders
• Build strong working relationships with customers and provide solutions based on their needs
• Ensure customer expectations are consistently exceeded
• Maintain expertise on industry trends, practices, and competitive landscape
• Coach and mentor team members to ensure high performance and customer satisfaction
• Drive operational practices to track team and individual performance
• Collaborate with cross-functional teams to accelerate usage and relay customer needs
• Gather feedback from customers for continual improvement of processes, services, and products

Requirements

• Demonstrated experience in analytical thinking, problem solving, communication, delegation, and planning
• Experience successfully working with senior executives
• Ability to be flexible and agile in responding to evolving business priorities
• Proven experience leading teams and leveraging customer success best practices
• Minimum of 5 years of experience leading customer success managers, account management, or sales teams
• Ability to create and deliver consultative presentations for customers and prospects
• Outstanding communication and interpersonal skills
• Minimum of 5 years of management experience in digital marketing, CRM, financial technology, SaaS, or enterprise software company
• Strong operational skills for organizational efficiencies and customer satisfaction
• Strong analytical and problem-solving skills

Additional Information

• For more information on comprehensive benefit offerings, visit www..com
• Hiring Company provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics
• Reasonable accommodations may be requested for individuals with disabilities or disabled veterans

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