Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)

Employer is a growing SaaS start-up in the automotive industry, utilizing innovative technology to enhance businesses across the US. Joining our team as a Remote Manager of Customer Success will provide you with the opportunity to make a direct impact and be part of a thriving customer success team.

Remote Manager Of Customer Success Responsibilities

• Manage team objectives, including increasing platform adoption, maintaining strong customer retention, and building a thriving customer community
• Lead a team of up to 10 Customer Success Managers, ensuring effective software utilization by customers
• Collaborate cross-functionally with Account Management, Implementation, Professional Services, Sales, and Marketing to improve customer adoption and outcomes
• Advocate for customer needs
• Implement scalable processes and systems
• Recruit and develop talented individuals

Remote Manager Of Customer Success Requirements

• 1-5 years of leadership experience in customer success
• Proficiency in Salesforce
• Excellent written and verbal communication skills
• Knowledge of the SaaS industry is required
• Bachelor's degree preferred
• Proven track record of building teams and implementing processes

Additional Information

• Thank you,

Rachel Holmes

Principal, LaSalle Network

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