Customer Success Manager I

Description

CSM I

A typical day may include the following for a Customer Success Manager I:

• Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle
• Proactively monitor the health score of clients and engage at key lifecycle points
• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
• Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving
• Manage end-to-end renewals cycle of our existing customer base
• Conduct quarterly check-ins with customers to ensure they are getting maximum value from their Payscale subscription

Qualifications

• 3+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility
• Bachelor's degree not required, but strongly preferred

Skills:

• Overcoming Objections: An aptitude for conducting tough conversations, including overcoming objections and a knack for keeping clients accountable to reaching their definition of success.
• Resourceful: A self- starter with a love for problem solving, building innovative solutions, and an ability to see the “big picture”. Able to take ownership and engage appropriate resources when escalations arise.
• Business Acumen: Able to present complex ideas and help clients articulate the ROI of the Payscale partnership.
• Account Management: Ability to strategically manage your time across your book of business
• Learning Agility: Learns specifics about customers and applies it to effectively manage and grow business.
• Product & Data Knowledge: Good understanding of compensation data and market-pricing systems.

Tools:

• MS Office Suite
• Gainsight
• Salesforce
• Payscale product knowledge or related systems

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $60,700 - $91,100, exclusive of fringe benefits or potential bonuses and commissions target of $15,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Company Description

Payscale is a company with a vision to change the world by empowering people and employers with the strategic power of compensation by delivering data, services, and software to get pay right.

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses make sustainable fair pay a reality. Empowering more than 50% of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations to be informed about pay transparency, equity in the workplace and dramatically improve how their employees experience the benefits provided to them - mainly compensation! Pay is powerful. To learn more, visit www.payscale.com

• Voted one of Seattle’s companies with the best benefits according to Built In 2022.
• Voted Seattle’s and Boston’s best places to work according to Built In 2022.

Location

Payscale has an employee centric remote-first model, providing flexibility to do your best work in a space that supports you and finding time to collaborate in person for the moments that matter. Payscale has employees across the US, Canada, and the UK with unlimited access to WeWork and Regus spaces. We are unable to hire in the Quebec Province, Northern Ireland, and Hawaii at this time.

Benefits And Perks

All around awesome culture where together we strive to live our 5 values:

• Have a Bias towards action
• Make Data driven decisions
• Be Customer first, customer centric
• Commit to excellence (we give our best everyday)
• Respect every individual, work as a team

An open and inclusive culture where you’ll learn and grow through programs and resources like:

• Monthly company All Hands meetings
• A growing network of employee resource groups
• Our commitment to a continuous feedback culture which allows us to drive performance and career growth
• And more!
• Access to continued learning & development opportunities with dedicated quarterly learning hours and courses offered via Workramp
• Regular opportunities for executive leadership exposure through things like AMAs

Our More Standard Benefits (US)

• Health Savings Account (HSA) options and company contribution each pay period
• 12 weeks of paid parental leave for birthing or non-birthing parents
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• 15 Paid Company Holidays, including an extended Fourth of July break, World Mental Health Day, and Juneteenth
• Flex Paid Time Off, giving you flexibility to rest, relax and recharge away from work.
• Unlimited Infertility coverage benefits through our medical plans
• 401(k) retirement program with a fully vested immediate company match

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.