Customer Success Specialist, Support

About Venminder:

Venminder offers a world-class SaaS platform that guides and streamlines third-party risk management. Venminder’s platform helps users collaborate on all thing's vendor-related and guides through critical processes such as oversight management, contract management, risk assessments, due diligence requirements, questionnaires, SLA management, vendor onboarding, and more.

About the opportunity:

This position is responsible for the support of Venminder’s client base via chat, email and phone. The specialist is also responsible for having expert knowledge of Venminder software, to quickly identify alternative resolutions to the client’s vendor management processes. The Client Support Specialist should be available to support Virtual Vendor Management Office (VVMO) as needed.

What you'll do:

• Answer inbound calls, chats, and e-mails within defined time limit
• Conduct individual or group software training, when needed
• Establish and maintain strong relationships with key contacts at the institution
• Other duties as assigned
• Complete special projects in a timely manner as assigned

What you'll bring:

• Minimum of two years of customer service experience
• High School diploma or equivalent

Core Competencies:

• Ability to adapt to a rapidly evolving atmosphere
• Demonstrated ability to work effectively in a multi-task, high-volume environment
• Demonstrated excellent oral and written communication skills
• Knowledge of Microsoft Office applications

Our Benefits

• 401K Match
• Quarterly Mental Health Days
• And much more!
• Competitive Salary
• Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Competitive Health, Dental, Vision etc.
• Paid Maternity and Paternity Leave

We are an equal-opportunity employer and value diversity and inclusivity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Venminder encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.