Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Success
- Content Customer Success Manager
- Partner Customer Success Manager
- District Customer Success Manager
- Works Customer Success Manager
- Customer Success Manager 35886
- Registered Nurse 6 Month Contract
- People Operations Generalist 6 Month Contract
- Game Designer 6 Month Contract
- Customer Success Manager
Some similar recruitments
Customer Success Specialist Jobs
Recruited by Dave Creek Media 8 months ago
Address Conway, AR, United States
Customer Success Manager, Shared Success (Remote)
Recruited by Drata 8 months ago
Address United States
Customer Success Specialist (Learning Partner)
Recruited by ClassUp 8 months ago
Address United States
Product Customer Success Manager
Recruited by NICE 8 months ago
Address United States
Customer Success Representative (Renewals)
Recruited by IT Motives 8 months ago
Address United States
Remote Manager Of Customer Success ($80000.00 - $90000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Content Partner Success Manager, Key Accounts
Recruited by Go1 8 months ago
Address United States
Operations Manager, Gec | Remote (6-Month Contract) Urgent Need
Recruited by lululemon... 8 months ago
Address United States
Associate Manager - Customer Success Engineer - Remote
Recruited by Duck Creek Technologies 8 months ago
Address United States
Erp Project And Customer Success Manager
Recruited by ProScope for NetSuite 8 months ago
Address United States
Customer Success Manager (Remote) ($90000.00 - $100000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Operations Manager, Gec | Remote (6-Month Contract)
Recruited by lululemon 8 months ago
Address United States
Remote - Manager Of Customer Success ($100000.00 - $110000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Customer Success Manager (Remote) ($90000.00 - $110000.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Customer Success Executive - Remote ($85000.00 - $167300.00 / Year)
Recruited by Talentify.io 8 months ago
Address United States
Program Manager, Customer Success
Recruited by brightwheel 8 months ago
Address United States
(Us) Customer Success Manager - Enterprise
Recruited by PointClickCare 8 months ago
Address United States
Customer Success Manager - Saas Security
Recruited by Hub-scale 8 months ago
Address United States
Recruiting And People Operations Specialist (Temporary/Contract)
Recruited by Axiom Engineering 8 months ago
Address United States
Customer Success Manager - Workvivo
Recruited by Zoom 8 months ago
Address United States
Customer Success Manager - 6 Month Term
Company | SmartRecruiters |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Software Development,Technology, Information and Internet |
Expires | 2023-09-20 |
Posted at | 9 months ago |
Company Description
- This Customer Success Manager role is for an initial 6-month fixed term.
- Coordinate key activities with other internal functions including Professional Services, Technical Services, Support, Product, and Engineering to achieve measurable outcomes.
- Partner with internal team members to align account activities with the customer's business case and strategy. Work with the sales team to properly position and sell additional solutions to expand revenue in the customer base.
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Prepare and educate customers on leveraging new features and releases. Identify opportunities for customers to take advantage of product innovations to increase value and impact over time.
- Conduct consistent customer health checks to ensure solution adoption, optimization, satisfaction and engagement. Take action and provide recommendations to drive improvements when risk is identified.
- Serve as the primary point of contact post-implementation for our enterprise customers. You will assume overall responsibility for product adoption and utilization, ensure customer satisfaction and resolve critical issues and escalations.
- Partner with customers to define desired business outcomes, focusing on maximizing value realization from our solutions and services.
- Provide recommendations for best practices and find creative solutions to any challenges that may arise.
- Build strong relationships with customer stakeholders, and deliver compelling QBRs that drive confidence.
- Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Service Excellence.
- Domain expertise in recruitment and talent management is essential. Experience in working with HRIT is an advantage.
- Demonstrated ability to plan and execute against customer priorities and expectations
- Demonstrated time management and communications skills.
- SmartRecruiters platform experience in a customer or vendor capacity is highly preferred.
- Available to travel up to 10%
- Proven track record of driving issues to resolution and advocating on behalf of a customer.
- Experience with SaaS solutions such as Salesforce, ServiceNow, SAP, Workday and/or customer success platforms preferred
- 5+ years experience in a B2B client-facing role (customer success, professional services, sales, or account management)
- Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago