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Customer Success Enablement Coordinator Jobs

Enablement Coordinator (Remote) Jobs
By Brex At United States
Experience or willingness to learn Confluence-like content management systems and Monday.com.
Ability to work independently and take ownership of content organization and management
Develop and manage an Enablement Wiki in a Confluence-style environment to house all content in a logical and scalable way
Coordinate recurring enablement initiatives including New Hire Onboarding, skills and competency trainings, and product curriculum for all GTM departments and teams
Extremely detail oriented and organized, with a strong ability to manage and categorize content.
Strong writing skills (internal communication, DACIs)
Customer Success Coordinator Jobs
By FRAMECAD At Las Vegas Metropolitan Area, United States
3-5 years of relevant Customer Service experience in Industrial Equipment or B2B SoftwareExcellent customer service skills.
Excellent commercial written and verbal communication skills.
Excellent organizational and administrative skills.
Attention to detail and analytical skills.
Intermediate skills in Word and Excel.
Intermediate skills in using Microsoft Office
Customer Success Coordinator (Remote)
By FMG At San Diego, CA, United States
Project management experience will be extremely helpful; but not required
Build subscribers’ websites using our proprietary content management system (CMS).
Notate your work in our client relationship management software (Salesforce).
Manage your calendar and schedule with a workload of 30+ subscribers.
Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
Prior Customer Service or Support experience
Client Success Enablement Manager
By Hinge Health At , San Francisco $82,100 - $149,000 a year
Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.
Active listening and empathy: for the customer and employee journey - diagnosing pain points and designing new and improved experiences.
Communications: align on key messaging across the Client Success team, working with key stakeholders to identify key themes.
Empowering Others: to be more confident and effective in their roles and supporting customers
Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.
Customer Experience Enablement Coordinator
By TeamSnap, Inc. At , Remote
Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
Experience in managing multiple projects concurrently, from initial planning to deployment.
Prior experience in an enablement role within a SaaS/tech company.
We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
Customer Success Coordinator Jobs
By Indigo At ,
Experience working or living on farms or in the agricultural ecosystem with knowledge of farming basics preferred
**Experience within the Ag Industry is required**
Experience using and educating customers on new technologies and/or computer software programs
Strong interpersonal skills, patience, and customer service / centric orientation with desire to help customers resolve issues
Helping farmers enhance their profitability and soil health
Improving the quantity, quality, and traceability of the food available to consumers
Customer Experience Enablement Coordinator
By Wexford Mental Health Association At United States
Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
Experience in managing multiple projects concurrently, from initial planning to deployment.
Prior experience in an enablement role within a SaaS/tech company.
We're proud to beremote-first.We've been remote since 2009, long before COVID made it cool
Client Success Enablement Manager (Remote)
By Hinge Health At Denver, CO, United States
Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.
Active listening and empathy: for the customer and employee journey - diagnosing pain points and designing new and improved experiences.
Communications: align on key messaging across the Client Success team, working with key stakeholders to identify key themes.
Empowering Others: to be more confident and effective in their roles and supporting customers
Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.
For this position the individual has the flexibility to work anywhere, within the US.
Customer Success Coordinator Jobs
By Confidential At New York, United States
2 years previous experience in a Customer Success, Customer Coordinator, Account Management or a similar role
Relay customer feedback to the product management team
Perform risk management to minimize project risks
Ensure clear and consistent communication channels are established between Managed IT, XDR and Cybersecurity governance teams
Strong team player with creative and critical thinking capabilities
Exceptional organizational skills and ability to balance multiple projects with competing priorities
Associate Program Manager, Customer Success Enablement
By GitLab At United States
Benefits to support your health, finances, and well-being
Provide insights and recommendations for process improvement to other Field Enablement Program Managers.
Manage curricula and reporting for online, self-paced onboarding, and result-driven continuous learning.
Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
Creative problem-solving skills as we are always looking for new ways to improve existing ways of working
Analytical and problem-solving skills, ability to think critically, and attention to detail
Customer Success Enablement Segment Manager
By Grammarly At Nevada, United States
Work with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.
Is a skilled sales coach and has 1:1 and 1:many training experience in a fast-growing SaaS environment.
Consistently incorporate feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.
Possesses a quota-carrying role as a CSM or Account Manager. Being a top performer is a giant plus.
Has experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.
Has 3+ years of Sales and Customer Success enablement experience in SaaS.
Enablement Manager (Customer Success)
By monday.com At New York, United States
Experience in management, training and/or onboarding (preferably in B2B SaaS environment).
Experience with Learning Management platforms a plus
Run skills gaps analysis to Identify areas of improvement in current sales representatives’ processes and mitigate future risk.
3+ years experience in full customer success and/or CS training adjacent roles.
Excellent written and verbal communication skills.
Experience in familiar Client-Facing & Enablement tools a huge plus (Gong, AskAI, Salesforce, Guru, Articulate Rise, Highspot, Slack, Looker).
Customer Success Enablement Manager
By UpGuard At California, United States
Strong project management skills, with a demonstrated ability to manage multiple priorities and workflows in a fast-paced environment.
Develop and implement a comprehensive enablement strategy for the CS team, including onboarding, training, and ongoing skill development.
Exceptional communication and interpersonal skills, with the ability to build trust and rapport with both internal and external stakeholders.
Experience with Customer Success tools, such as GainSight or ChurnZero.
Experience with a CRM, such as Salesforce or HubSpot.
Collaborate with cross-functional teams to identify and develop resources and implement best practices to improve team efficiency and effectiveness.
Enablement Customer Success Performance Partner
By DocuSign At Chicago, IL, United States
Understand industry and GTM approach and use knowledge to build credibility and trust with leaders
Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success
5+ years of combined experience in CS and enablement function
Strong communication and interpersonal skills
Attention to detail and exemplary organizational skills
Analytical skill set to drive insights from data and measure the impact of enablement programs at scale
Customer Success Enablement Manager
By Box At New York, NY, United States
Identify the knowledge and skills required for successful outcomes of all CSM roles
Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
Align and execute programs that build foundational capability for role-based knowledge and skills
Create the tools and programs that support the knowledge, skill development and leader coaching
5+ years or experience as part of OR supporting a Customer Success organization
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Customer Success Coordinator Jobs
By Point of Rental Software At Dallas-Fort Worth Metroplex, United States
• Participate in improvement initiatives for our existing approaches to customer engagement and account management
• Work closely with your Account Manager counterparts to develop a joint success plan for your customers
• Passion for, and focus on the customer experience
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communications skills
Full-Time, Exempt. Base Salary, Benefits, 100% 401(k) matching (up to 4%) and profit sharing.
Customer Enablement Manager Jobs
By Figma At United States
You have strong project management skills and experience working with multiple customers concurrently
Leverage strong project management skills to develop and manage multiple concurrent, time-bound customer engagements
Help develop and manage a library of customer enablement resources and tactics to help accelerate adoption and scale impact
You have excellent written and verbal communication and presentation skills
Have experience using or working with Figma or strong product savvy and the ability to quickly develop proficiency
Conduct discovery meetings to understand business objectives, core processes and workflows, and customer needs to provide ideal solutions and standard processes
Customer Success Coordinator Jobs
By Leaf VIP At United States
Strong organization skills and attention to detail; experience managing detailed project plans, meeting deadlines, and proactively raising blockers or risks.
Develop brand insights presentations to better equip the brand with an understanding of the value created from their educational marketing campaigns.
College degree or equivalent work experience
1-3+ years experience in a Business Intelligence, Sales or Success Operations role
Strong communication skills; able to collaborate with a variety of stakeholders including leadership and cross-functional teams.
Experience with Hubspot preferred but not required
Customer Success Coordinator Jobs
By Actriv Healthcare At Vancouver, WA, United States
Manage/Develop work schedules by allocating employees open shifts and assignments
Strictly oversee and implement client contact requirements
2 years experience in an administrative role performing similar work duties
Obtain detailed assignment information from customers and utilize it to provide effective customer service
Schedule/Coordinate client care staff according to client's needs and specialties, especially immediate or last minute orders
Managing daily, weekly and monthly client orders
Training & Enablement Process Coordinator [71627]
By Onward Search At San Bruno, CA, United States
Experience with Project Management Systems is desired.
Experience with Adobe Experience Manager platform (AEM) is preferred.
Bachelor's degree in Business, Operations, or a related field OR 2 years of experience in administration, operations, or a related area.
Excellent communication skills, both verbal and written.
Previous experience working on a company's internal intranet is a plus.
Proficiency in Microsoft Office Suite.

Are you passionate about helping customers succeed? We are looking for a Customer Success Enablement Coordinator to join our team and help our customers reach their goals! As a Customer Success Enablement Coordinator, you will be responsible for developing and executing customer success enablement plans, providing customer success training, and creating customer success resources. If you are an organized, detail-oriented individual with a passion for helping customers succeed, this is the job for you!

Overview:

The Customer Success Enablement Coordinator is responsible for ensuring that customer success teams are properly enabled to deliver the highest level of customer service and satisfaction. This role works closely with customer success teams to ensure that they have the necessary resources, tools, and training to provide the best customer experience possible.

Detailed Job Description:

The Customer Success Enablement Coordinator is responsible for developing and executing customer success enablement strategies and initiatives. This includes developing training materials, creating and delivering customer success enablement programs, and providing support to customer success teams. The Customer Success Enablement Coordinator will also be responsible for tracking customer success metrics and providing feedback to customer success teams.

What is Customer Success Enablement Coordinator Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer success best practices
• Knowledge of customer success enablement strategies
• Knowledge of customer success metrics
• Knowledge of customer service and customer experience
• Knowledge of customer success software and tools

What is Customer Success Enablement Coordinator Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 3+ years of experience in customer success, customer service, or related field
• Experience in customer success enablement
• Experience in customer success metrics
• Experience in customer service and customer experience

What is Customer Success Enablement Coordinator Job Knowledge?

• Knowledge of customer success best practices
• Knowledge of customer success enablement strategies
• Knowledge of customer success metrics
• Knowledge of customer service and customer experience
• Knowledge of customer success software and tools

What is Customer Success Enablement Coordinator Job Experience?

• 3+ years of experience in customer success, customer service, or related field
• Experience in customer success enablement
• Experience in customer success metrics
• Experience in customer service and customer experience

What is Customer Success Enablement Coordinator Job Responsibilities?

• Develop and execute customer success enablement strategies and initiatives
• Develop training materials and deliver customer success enablement programs
• Track customer success metrics and provide feedback to customer success teams
• Provide support to customer success teams
• Monitor customer success team performance and provide feedback
• Identify areas for improvement and develop solutions to address them