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Customer Enablement Manager Jobs

Customer Experience Enablement Coordinator
By TeamSnap, Inc. At , Remote
Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
Experience in managing multiple projects concurrently, from initial planning to deployment.
Prior experience in an enablement role within a SaaS/tech company.
We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
Technical Enablement Manager Jobs
By Intercom At Chicago, IL, United States
Work with leadership to scope and support change management for sales cycle processes that involve the Solutions teams
Use your knowledge of Enablement and the Sales cycle to define key focus areas to make the biggest impact in revenue
Design and deliver training/learning programs that support a globally distributed learning audience (in-person, remote and self-paced learning approaches)
Experience scoping, designing, creating, and delivering learning curriculum, both in-person and virtually
Impeccable communication skills, both written and verbal; active listener
Experience with Intercom is a plus
Customer Experience Enablement Coordinator
By Wexford Mental Health Association At United States
Document new or updated processes and procedures in our existing knowledge base, ensuring accuracy and clarity.
Take ownership of our knowledge base in Confluence, reviewing existing content for improvements and identifying opportunities for enhancement.
Highly analytical with excellent planning, coordination, and communication skills for effective collaboration with peers and stakeholders.
Experience in managing multiple projects concurrently, from initial planning to deployment.
Prior experience in an enablement role within a SaaS/tech company.
We're proud to beremote-first.We've been remote since 2009, long before COVID made it cool
Associate Program Manager, Customer Success Enablement
By GitLab At United States
Benefits to support your health, finances, and well-being
Provide insights and recommendations for process improvement to other Field Enablement Program Managers.
Manage curricula and reporting for online, self-paced onboarding, and result-driven continuous learning.
Determine opportunities for improving the learning experience and identify innovative techniques for delivery.
Creative problem-solving skills as we are always looking for new ways to improve existing ways of working
Analytical and problem-solving skills, ability to think critically, and attention to detail
Customer Success Enablement Segment Manager
By Grammarly At Nevada, United States
Work with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.
Is a skilled sales coach and has 1:1 and 1:many training experience in a fast-growing SaaS environment.
Consistently incorporate feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.
Possesses a quota-carrying role as a CSM or Account Manager. Being a top performer is a giant plus.
Has experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.
Has 3+ years of Sales and Customer Success enablement experience in SaaS.
Enablement Manager (Customer Success)
By monday.com At New York, United States
Experience in management, training and/or onboarding (preferably in B2B SaaS environment).
Experience with Learning Management platforms a plus
Run skills gaps analysis to Identify areas of improvement in current sales representatives’ processes and mitigate future risk.
3+ years experience in full customer success and/or CS training adjacent roles.
Excellent written and verbal communication skills.
Experience in familiar Client-Facing & Enablement tools a huge plus (Gong, AskAI, Salesforce, Guru, Articulate Rise, Highspot, Slack, Looker).
Customer Success Enablement Manager
By UpGuard At California, United States
Strong project management skills, with a demonstrated ability to manage multiple priorities and workflows in a fast-paced environment.
Develop and implement a comprehensive enablement strategy for the CS team, including onboarding, training, and ongoing skill development.
Exceptional communication and interpersonal skills, with the ability to build trust and rapport with both internal and external stakeholders.
Experience with Customer Success tools, such as GainSight or ChurnZero.
Experience with a CRM, such as Salesforce or HubSpot.
Collaborate with cross-functional teams to identify and develop resources and implement best practices to improve team efficiency and effectiveness.
Customer Success Enablement Manager
By Box At New York, NY, United States
Identify the knowledge and skills required for successful outcomes of all CSM roles
Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
Align and execute programs that build foundational capability for role-based knowledge and skills
Create the tools and programs that support the knowledge, skill development and leader coaching
5+ years or experience as part of OR supporting a Customer Success organization
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Customer Enablement Manager Jobs
By Figma At United States
You have strong project management skills and experience working with multiple customers concurrently
Leverage strong project management skills to develop and manage multiple concurrent, time-bound customer engagements
Help develop and manage a library of customer enablement resources and tactics to help accelerate adoption and scale impact
You have excellent written and verbal communication and presentation skills
Have experience using or working with Figma or strong product savvy and the ability to quickly develop proficiency
Conduct discovery meetings to understand business objectives, core processes and workflows, and customer needs to provide ideal solutions and standard processes
Delivery Manager-Opco Enablement Jobs
By Allegis Group At Hanover, MD, United States
Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities
Management responsibility for the team, including hiring, leadership, development and accountability for performance.
Minimum of 10 years of Information Technology experience required
Minimum of 5 years of leadership experience
Experience training and mentoring others
Experience with managing off-shore development teams
Training Program Manager, Customer Education & Enablement
By LeanDNA At Austin, TX, United States
If needed, leads the research and selection process for an LMS or Training Content management system
Certification or knowledge in teaching or coaching
Develops and maintains a LeanDNA Certification program, in coordination with Customer Success, Product, and Marketing teams
Participates in customer education webinars, in conjunction with the Product and Marketing teams
Excellent verbal and written communication skills
Knowledge of video software and building video content is strongly desired
Partner Enablement Manager Jobs
By Okta At United States
5+ years of Partner Enablement experience
Experience in program development and execution
Content development and creation experience
Strong cross-functional collaboration and communication skills
Experience with Highspot, Salesforce, Cornerstone
Experience in the Identity industry
Manager, Catalog Enablement Jobs
By Interpublic Group (IPG) At New York City Metropolitan Area, United States
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:
Minimum 5 years of experience working in Ariba, specifically in catalog management
Makes improvements to the catalog management processes and ensures standard processes are followed
Bachelor's Degree in Business, Management, Administration or Supply Chain, preferred
Coaches Sourcing Managers and Procurement regarding best practices in negotiating the optimal structure of pricing data for use in catalogs
Partners with Strategic Sourcing and Procurement and IPG Agencies to identify strategies to promote intercompany offerings alongside vendor enabled Ariba catalogs
Manager, Customer Enablement Jobs
By American Airlines At Dallas, TX, United States
Extensive knowledge of the airline industry with experience in commercial roles
Bachelor's degree or equivalent experience/training
5 years related work experience
Capacity to manage multiple projects, work under pressure, and meet deadlines in compressed timeframes
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
This job is part of the Sales Team within the Commercial Organization
Enablement Program Manager Jobs
By Instabase At New York, NY, United States
Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously
5+ years of experience of enabling customers with Data Science and Machine Learning products
Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas
Excellent communication and interpersonal skills, with the ability to build relationships and collaborate with cross-functional teams
Develop and execute customer and partner enablement programs to drive product adoption, customer satisfaction, and overall success.
Collaborate with internal stakeholders to identify customer and partner enablement needs, goals, and priorities.
Partner Enablement Manager Jobs
By Vector Recruiting LLC At Monmouth County, NJ, United States
Responsible for the design, build, and management of partner programs
Leverage your Cybersecurity and IT knowledge to develop effective training content and programs
4+ years of partner enablement experience
2+ years of Cybersecurity and Enterprise IT experience
Demonstrated experience presenting training sessions and marketing material to technical and business audiences
Hand on experience with Corporate learning solutions such as Axonify, Degreed, Saba
Customer Training And Enablement Manager
By HappyOrNot At ,
Other duties as assigned by your manager
Experience in customer training, customer success and/or support
Customer facing training experience in virtual settings
Outstanding presentation and engagement skills
Experience in eLearning course design and video capturing/editing are seen as plusses
Contribute to the creation and improvement of customer training assets.
Customer Manager Jobs
By EGYM At Denver, CO, United States
You will own and manage the end-to-end customer support and service experience
You will build sustainable relationships and trust with customers through your problem solving skills and your open and interactive communication
You have 1+ years of experience in a customer facing support role
You have experience with a CRM and Technical Support systems (specific experience with Salesforce and Zendesk is a plus)
The Customer Manager is responsible for supporting EGYM customers by quickly and efficiently responding to
You will own and manage the end-to-end
Product Manager, Partner Integration Enablement
By Netflix At Los Gatos, CA, United States
Product management experience with a proven record of prioritizing and successfully launching impactful products or platforms.
Serve as an end-to-end owner of standardizing partner integration onboarding, configuration, testing, launch, documentation, learning/training, and post-launch data management
Drive requirements for the creation of partner and internal tooling and systems for execution (e.g., test tools, dashboards, developer portal capabilities)
5+ years of experience as a Product Manager
Strategic thinker with a healthy blend of deep technical knowledge with a customer-focused mindset and empathy
Excellent written and verbal communication skills; timely communication with clear expectations
Customer Enablement And Training Manager
By HappyOrNot Americas Inc. At , Delray Beach, 33445, Fl
Other duties as assigned by your manager
Experience in customer training, customer success and/or support
Customer facing training experience in virtual settings
Outstanding presentation and engagement skills
Experience in eLearning course design and video capturing/editing are seen as plusses
Contribute to the creation and improvement of customer training assets.

Are you an experienced Customer Enablement Manager looking for an exciting new challenge? We are looking for a motivated and creative individual to join our team and help us deliver exceptional customer experiences. You will be responsible for developing and implementing customer enablement strategies, managing customer onboarding and training, and driving customer success. If you have a passion for customer success and a drive to make a difference, this is the job for you!

Overview:

A Customer Enablement Manager is responsible for ensuring that customers have the resources and support they need to successfully use a company’s products and services. This includes developing and delivering training materials, providing technical support, and creating customer success plans. The Customer Enablement Manager is also responsible for monitoring customer feedback and identifying areas of improvement.

Detailed Job Description:

The Customer Enablement Manager is responsible for developing and delivering customer training materials, providing technical support, and creating customer success plans. The Customer Enablement Manager will work closely with the sales, marketing, and product teams to ensure that customers have the resources and support they need to successfully use the company’s products and services. The Customer Enablement Manager will also monitor customer feedback and identify areas of improvement.

What is Customer Enablement Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong customer service skills
• Ability to develop and deliver training materials
• Knowledge of customer success plans
• Ability to provide technical support
• Ability to analyze customer feedback
• Knowledge of customer service best practices
• Ability to identify areas of improvement

What is Customer Enablement Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least 3 years of experience in customer service or customer enablement
• Experience with customer success plans
• Experience with customer service best practices
• Knowledge of customer service software

What is Customer Enablement Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software
• Knowledge of customer success plans
• Knowledge of customer feedback analysis

What is Customer Enablement Manager Job Experience?

• At least 3 years of experience in customer service or customer enablement
• Experience with customer success plans
• Experience with customer service best practices
• Experience with customer feedback analysis

What is Customer Enablement Manager Job Responsibilities?

• Develop and deliver customer training materials
• Provide technical support to customers
• Create customer success plans
• Monitor customer feedback and identify areas of improvement
• Work closely with the sales, marketing, and product teams to ensure customer success
• Maintain customer service best practices