Customer Success Enablement Manager Jobs

Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.

Active listening and empathy: for the customer and employee journey - diagnosing pain points and designing new and improved experiences.

Communications: align on key messaging across the Client Success team, working with key stakeholders to identify key themes.

Empowering Others: to be more confident and effective in their roles and supporting customers

Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.

In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.

Change management: Able to influence stakeholders to affect process change. Thoughtful approach from planning to monitoring.

Active listening and empathy: for the customer and employee journey - diagnosing pain points and designing new and improved experiences.

Communications: align on key messaging across the Client Success team, working with key stakeholders to identify key themes.

Empowering Others: to be more confident and effective in their roles and supporting customers

Systems thinker: Highly analytical, able to break down a problem. Builds robust models / frameworks aimed at solving problems.

For this position the individual has the flexibility to work anywhere, within the US.

Benefits to support your health, finances, and well-being

Provide insights and recommendations for process improvement to other Field Enablement Program Managers.

Manage curricula and reporting for online, self-paced onboarding, and result-driven continuous learning.

Determine opportunities for improving the learning experience and identify innovative techniques for delivery.

Creative problem-solving skills as we are always looking for new ways to improve existing ways of working

Analytical and problem-solving skills, ability to think critically, and attention to detail

Work with the CS and GTM leaders to establish role-based curriculums and programs that drive knowledge and skill development.

Is a skilled sales coach and has 1:1 and 1:many training experience in a fast-growing SaaS environment.

Consistently incorporate feedback into training programs to ensure the best-in-class, interactive, and engaging training experience across all KPIs.

Possesses a quota-carrying role as a CSM or Account Manager. Being a top performer is a giant plus.

Has experience designing and implementing scalable, repeatable coaching programs for CS ICs, leaders, and teams.

Has 3+ years of Sales and Customer Success enablement experience in SaaS.

Experience in management, training and/or onboarding (preferably in B2B SaaS environment).

Experience with Learning Management platforms a plus

Run skills gaps analysis to Identify areas of improvement in current sales representatives’ processes and mitigate future risk.

3+ years experience in full customer success and/or CS training adjacent roles.

Excellent written and verbal communication skills.

Experience in familiar Client-Facing & Enablement tools a huge plus (Gong, AskAI, Salesforce, Guru, Articulate Rise, Highspot, Slack, Looker).

Strong project management skills, with a demonstrated ability to manage multiple priorities and workflows in a fast-paced environment.

Develop and implement a comprehensive enablement strategy for the CS team, including onboarding, training, and ongoing skill development.

Exceptional communication and interpersonal skills, with the ability to build trust and rapport with both internal and external stakeholders.

Experience with Customer Success tools, such as GainSight or ChurnZero.

Experience with a CRM, such as Salesforce or HubSpot.

Collaborate with cross-functional teams to identify and develop resources and implement best practices to improve team efficiency and effectiveness.

Understand industry and GTM approach and use knowledge to build credibility and trust with leaders

Manage stakeholders cross-functionally to design and deliver a multi-modality aligned enablement plan with outcomes that drive revenue growth and customer success

5+ years of combined experience in CS and enablement function

Strong communication and interpersonal skills

Attention to detail and exemplary organizational skills

Analytical skill set to drive insights from data and measure the impact of enablement programs at scale

Identify the knowledge and skills required for successful outcomes of all CSM roles

Work with the CS and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development

Align and execute programs that build foundational capability for role-based knowledge and skills

Create the tools and programs that support the knowledge, skill development and leader coaching

5+ years or experience as part of OR supporting a Customer Success organization

Demonstrated ability to establish and manage project priorities and timelines to achieve results

You have strong project management skills and experience working with multiple customers concurrently

Leverage strong project management skills to develop and manage multiple concurrent, time-bound customer engagements

Help develop and manage a library of customer enablement resources and tactics to help accelerate adoption and scale impact

You have excellent written and verbal communication and presentation skills

Have experience using or working with Figma or strong product savvy and the ability to quickly develop proficiency

Conduct discovery meetings to understand business objectives, core processes and workflows, and customer needs to provide ideal solutions and standard processes

Extensive knowledge of the airline industry with experience in commercial roles

Bachelor's degree or equivalent experience/training

5 years related work experience

Capacity to manage multiple projects, work under pressure, and meet deadlines in compressed timeframes

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

This job is part of the Sales Team within the Commercial Organization

Drive scalability and efficiency through tools and resources in an environment with many competing demands.

Establish and streamline learning and development areas for the Client Success organization

Problem Solving: Balanced approach to prioritizing and addressing issues or challengesLeverages data and information to make decisions in a timely manner

For this position the individual has the flexibility to work anywhere, within the US

WHAT YOU'LL LOVE ABOUT US

Flexible vacation and paid time off:

Other duties as assigned by your manager

Experience in customer training, customer success and/or support

Customer facing training experience in virtual settings

Outstanding presentation and engagement skills

Experience in eLearning course design and video capturing/editing are seen as plusses

Contribute to the creation and improvement of customer training assets.

Other duties as assigned by your manager

Experience in customer training, customer success and/or support

Customer facing training experience in virtual settings

Outstanding presentation and engagement skills

Experience in eLearning course design and video capturing/editing are seen as plusses

Contribute to the creation and improvement of customer training assets.

The ability to prioritize time and manage multiple responsibilities in a fast-paced environment

Co-create and manage a new hire onboarding and training plan for the various roles within the larger Customer Success team.

Collaborate with multiple internal stakeholders to create and manage a training plan for Virtuous Partners.

Collaborate with CS Ops, Customer Marketing and Account Managers to identify opportunities for revenue retention and expansion within existing accounts.

At least two years of experience in a customer success leadership role. Direct experience in Customer Success enablement is a plus.

Excellent writing skills and the ability to communicate complex information clearly and succinctly

Highspot – Content management and guided selling through sales playbooks

Smartsheet / Monday.com / Asana – Project management and collaboration

Excellent written and verbal communication skills across multiple mediums.

Experience within sales enablement, sales / revenue operations, pre-sales, or professional services environments

Experience working with a variety of sales technologies (conversation intelligence, sales automation, sales engagement)

Detail-oriented and proactive (experience with work operating system technologies like Monday.com or Asana ideal)

The ability to prioritize time and manage multiple responsibilities in a fast-paced environment

Co-create and manage a new hire onboarding and training plan for the various roles within the larger Customer Success team.

Collaborate with multiple internal stakeholders to create and manage a training plan for Virtuous Partners.

Collaborate with CS Ops, Customer Marketing and Account Managers to identify opportunities for revenue retention and expansion within existing accounts.

At least two years of experience in a customer success leadership role. Direct experience in Customer Success enablement is a plus.

Excellent writing skills and the ability to communicate complex information clearly and succinctly

Assist in creating resources and educational materials for other members of the Customer Success Management department

Track customer health with tools and data established by the Customer Success Management team

Establish clear, desired outcomes and milestones for the customers within a Customer Success Manager’s assigned region.

Streamline communication internally with other teams to ensure that the customer has an impeccable onboarding and implementation experience

Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value

3-5 years of experience in a customer facing SaaS business

5 years of experience leading a technical team focused on SAAS/Identity/Access Management

Foundational product knowledge of Financial Services offerings and how they work

Financial Services knowledge as it relates to corporate guidelines, practices, and regulations

Possess strong knowledge in Cloud Services

Experienced people leader growing global teams

Lead the Financial Services Team covering a book of business totaling $100M

Be a Motility dealership management product expert

3+ years of dealership industry experience

Automotive or similar industry content development experience

Strong communication skills (verbal and written)

Work with customers and leadership to establish clear client retention goals

Be the main point of contact to assist customers with general questions and resolutions

Minimum 3-5 years of experience in customer account management or customer success

Bachelor's Degree or equivalent combination of education and work experience.

Minimum of 1-3 years in a technical support environment or project management

Minimum 3-5 years of experience in a cloud-based radiology/cardiology environment if preferred but not a minimum or required

Previous experience with Cloud-based Healthcare Solutions

Exceptional organizational, presentation, and communication skills, both verbal and written.