Sr. Manager Customer Success

Title: Sr. Manager Customer Success

Position: Fulltime Permanent

Work Mode: Remote

Work Timings: PST / EST office time

Company Name: Milestone Inc.

• Are you looking to work in a fast-paced digital company that specializes in products and services?
• Do you believe that building strong relationships with customer is the key to success?
• Are you a savvy digital marketer passionate about solving customers’ needs?

If the answer to all these questions is a “Yes,” then the Enterprise Customer Success Manager at Milestone is your next calling! Individual in this role is responsible for customer advocacy, driving adoption, growth, and for renewals by building strong relationships with customers at all levels. The Enterprise Customer Success Manager will be responsible for ensuring customer goals and objectives align with execution roadmap, educate customers on the latest digital trends and best practices, and drive strong relationships with key decision-makers to ensure full organizational alignment. The success of this role will be measured by customer health, product and service usage, reducing customer friction points, growth, retention, and customer advocacy.

Ideal candidate should have holistic digital marketing experience in paid media, organic search, social marketing, and at a minimum 7+ years of experience managing enterprise customer relationships.

Job Responsibilities:

• Lead strategic planning discussions with key stakeholders and follow it to completion
• Lead outcomes for client renewals, expansion, and advocacy
• Oversee client-driven product, marketing enhancements and lead the interface between client and Milestone’s cross-functional team members
• Keep clients informed about product and marketing enhancements within MS and advocate for clients’ needs
• Be on top of revenue forecasting
• Lead client meetings, QBR preparation and presentation
• Show value of Milestone’s products and services that impact business needs
• Establish yourself as a trusted advisor by understanding client needs, industry trends, and translating those into impact-drive solutions for clients
• Build relationships with key stakeholders to understand their business needs

Qualification:

• Experience working with enterprise-class software to lead client onboarding, demos preferred
• Experience working with cross-functional teams to drive results
• Excellent skills to create present to C-level, and top strategic customers
• Public speaking skills
• Excellent communication skills
• Excellent analytical skills
• Solid understanding and hands-on experience working in digital marketing and managing Paid, Social, Content, SEO and Digital Marketing preferred
• 7+ years’ most-recent experience managing enterprise-level customers

About Milestone, Inc.:

Milestone Inc. drives online customer acquisition with its digital experience platform and managed services. Over 2,000 companies in Hospitality, Retail, Financial Services and Automotive industries rely on Milestone to power their digital marketing strategies. We work with hotel chains, independent hotel groups, management companies and hotels to drive enhanced engagement and revenue. The Milestone Digital Experience platform includes website CMS, local listings and reviews management, schema/entity search, and voice search, enabling customers to manage omnichannel digital presence from a single dashboard. In addition to our platform, Milestone provides digital website design, SEO, Paid Advertising, and Analytics services to our clients. Milestone has gained a reputation for blending outstanding digital marketing expertise with advanced technological capabilities.

Top Reasons to Work for Milestone:

• Phantom stock options, bonus initiatives offered (varies depending on position)
• Exciting and innovative work environment
• Stable and rapidly growing company
• Great place to learn with phenomenal growth opportunity
• Opportunity to work with amazing, creative, and talented teams
• Great benefits – medical, dental, vision, 401k and paid holidays