Business Development Liaison Jobs

Summary

Under the direction and supervision of the Director of Strategic Business Advancement, the liaison will be an integral member of the Business Development team and will endeavor to increase VNA Health’s revenue and reputation by building strong relationships, providing education, and facilitating successful patient referrals. Respects and promotes the mission, vision, and values of VNA Health.

Essential Job DUTIES AND Responsibilities

• Meet or exceed annual admission goals.
• Acts in a fiscally responsible manner.
• Facilitates referrals to home health, hospice, and personal care services.
• Maintains professional skills and technology tools.
• Maintains comprehensive working knowledge of VNA Health’s programs and services and provide ongoing education to referral sources and the community.
• Works with physicians, discharge planners, case managers, and other facility staff to obtain required information to facilitate referral and safe, appropriate discharge.
• Strengthens the Business Development team through personal commitment and actions as a supportive team member.
• Follows Business Development protocols, effectively use department tools, and attend agency meetings.
• Successfully manages account assignments through good time management and high standards of quality.
• Follows policies & procedures of facilities, as required.
• Evaluates potential patients for their appropriateness and eligibility for VNA Health services, and educate them about these services. Assess the patient’s home situation, current needs, and any psychosocial factors relevant to the plan of care.
• Upholds VNA Health’s core values and follows organization policies and requirements.
• Follows Business Development protocols and complete all referral and activity reports, as assigned.
• Represents the organization articulately and effectively to all stakeholders, with particular focus on strengthening relationships and increasing awareness of VNA Health services to promote ongoing business development.
• Establishes and maintains lines of communication among patient/family, referral sources, and VNA Health.
• Works in partnership with all constituents (internal and external) to improve processes that increase referrals and improve customer satisfaction.
• Maintains high standards of customer service at all times, with particular focus on responsiveness and facilitating solutions.
• Coordinates referral with appropriate VNA Health staff to ensure timely response, admission, and/or follow up with referral source.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. All staff are expected to participate as needed in variable shifts, including weekend rotation per staffing needs and departmental holiday rotation.

Position Qualifications

• Self-starter who is organized, high-energy, and motivated to meet and/or exceed goals.
• Minimum of two years of experience as a healthcare liaison and/or sales or marketing professional, or equivalent preferred.
• Enjoys interacting with patients, families, and medical professionals.
• Upholds strong customer service by focusing on responsive, collaborative, and sustainable solutions.
• Maintains high professional standards in appearance, conduct, and work product.
• Passionate about VNA Health’s mission and upholds the agency’s core values of compassion, integrity, teamwork, and excellence.
• Stays flexible yet focused and respectful in challenging situations.
• Licensed driver with insured automobile - in accordance with state and/or organization requirements.
• Experience in home health, hospice, personal care services highly desired.
• Bachelor’s degree in Marketing, Business Administration, Nursing, and/or related field preferred.
• Demonstrates ability to engender trust and be persuasive in facilitating referrals and/or closing deals in mutually-beneficial relationships.
• Has highly developed oral, written, and presentation communication skills, and has charisma to project and promote the organization.
• Strong information technology skills.
• Able to juggle a variety of tasks, clearly define priorities, and manage time efficiently.
• Self-directed and requires minimal supervision.

Physical Qualifications

• Ability to lift 50 lbs.
• Ability to walk one mile.
• Ability to walk up one flight of stairs.
• Ability to sit for one hour, minimum.
• Ability to push/pull 50 lbs.
• Ability to stoop, bend and squat.
• Visual and audio acuity.

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