Business Account Manager - Petco

Relocation Assistance Offered Within Country
# 152370 - San Diego, California, United States

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

As a Business Account Manager (BAM), you will assume headquarter customer management responsibilities for Science Diet products at Petco. The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share and brand recommendations within Petco. The focus of this position is a large, complex omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, sophisticated digital ecosystem, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans. In today's dynamic retail environment, it is an exciting time to be a part of the Customer Development team at Hill's.

Our highly energetic and focused Customer Team is dedicated to driving growth for Hill's in this ever-changing landscape. What role will you play as a member of the Customer Development Team? As the Business Account Manager for Petco, you will develop and act on customer-specific 6P (product, place, price, promotion, POP and protocol) plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within spend guidelines. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service.

What you will do

• Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives
• Evaluate business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data
• Perform other duties as assigned while following all policies and standards
• Customize shopper programs with Hill’s shopper marketing, using Hill’s brand strategies to drive incremental retail sales
• Lead and implement customer meetings to influence support of Hill’s Go-to-Market plans
• Use multiple data sources to create fact-based selling stories, in order to influence key stakeholders and driver against both Hill’s and Petco's joint business objectives
• Develop and maintain processes and plans to analyze the customer’s business channels (clinics, stores, .com)
• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals
• Drive forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance
• Collaborate with Hill’s Business Development Manager & Retail Marketing team to execute the Hill’s retail environment and brand strategy within investment guidelines
• Develop and implement annual strategic plans and initiatives to achieve the commercial goals

Required Qualifications

• Experience working with a syndicated services (Nielsen, IRI, and account specific data sources)
• Experience working in consumer product goods
• Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs)
• Bachelor's Degree
• 3+ years Key Account or Headquarter Account Management experience

Preferred Qualifications

• Adept at finding common ground, identifying vital interests, and understanding the customer’s underlying priorities
• Handles ambiguity and identifies solutions for the customer’s business and 6P plan performance and quickly develop alternative plans as needed
• Strong analytical skills to develop 6P recommendations that result in optimized consumption based on consumption data, shopper and consumer insights
• Works collaboratively across functions, channels, and categories to align priorities, seek problems, optimize resources, and drive effective execution
• Pursues win-win solutions with persistence, compromise, and respect

Salary range: $100,000 - $147,000 USD

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.