Account Manager Jobs

DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands of lines of code to automate well known operational workflows and compliance standards. DuploCloud is a venture backed company, Series-A funded by the Mayfield fund.

Our sales team is expanding and we are looking for our first Account Manager with a demonstrated background in B2B sales and customer success to join our team.

You will be working with the sales team, VP sales, engineering and leadership team managing the end-to-end account management process. You will be conducting high-level conversations with engineering leaders, specifically CTOs and other engineering leaders to drive business and achieve your monthly quota of a qualified pipeline.

The Team:

DuploCloud is a young and fast-growing company. We support 100+ customers through our mission-critical software, enabling development teams to manage all things DevOps.

Job details

Responsibilities

• Set and manage goals around customer retention rates (gross churn) and net recurring revenue (NRR)
• Manage quarterly business review calls with strategic customers
• Gather customer feedback and be a champion for the customer internally at DuploCloud
• Desire to work in a fast moving startup environment
• Friendly, conversational, and able to understand prospect needs
• Organize and streamline the DuploCloud Onboarding Process
• 5+ years of B2B Account Management (post sales and customer success) experience
• Responsible for the successful adoption of DuploCloud within our customers
• Obtain case studies and reviews/CSAT surveys
• Collaborate with alliances on cloud funding programs
• Impeccable written and verbal communication and persuasion skills
• Prior experience in cloud infrastructure, devops and/or cyber-security
• Fast Learner with an affinity for cloud technology
• Excited to drive value within our current customer base
• Determine, Flag and forecast areas of churn risk (product usage, support engagement or financial risk)
• Process Contract Renewals and Expansion Opportunities

Life at DuploCloud

• Our customers love us, and we're growing quickly.
• We work hard and set our own schedule/hours.
• Our team has been remote from day one.
• We have an engineering, product driven culture that does right by both our customers and employees.

Location

• San Jose, California
• Remote
• Travel: 10% for company events and client meetings

Compensation

Includes competitive base salary, company performance bonus, stock options and a comprehensive health and benefits package.

Life at DuploCloud

• Our team has been remote and flexible from day one.
• We have a customer and employee-driven culture that does right by both our customers and employees.
• Our customers love us, and we're growing quickly.
• We work hard and embrace our flexible schedules

Benefits DuploCloud

• Pet insurance
• Health Savings Account (HSA)
• Medical, dental & vision benefits supplement
• Pre-Tax Commuter Benefits
• Employee assistance program (EAP)
• Legal services
• Auto, home & renters insurance discounts
• Company laptop (Mac or PC)
• Critical illness insurance
• Vacation, hotel, food, retail, car rental discounts
• Mental health benefits
• Flexible Savings Account (FSA)
• Life & supplement life insurance
• Remote flexible work options

Compensation

Includes competitive base salary, company performance bonus, stock options, and a comprehensive health and benefits package.

Our commitment to you

We want to see you learn, contribute and have an awesome time at work. We go out of our way to ensure you are set up for success. As with any startup, we expect your role to change and for you to help mold it based on your interests and aspirations.

Get to know us

We strive to make DevOps and Infrastructure-as-Code accessible for everyone. Where application developers can focus on building applications rather than writing thousands of lines of code to automate well-known operational workflows and compliance standards. Just as public clouds consolidated storage, computing, network, and OS into an out-of-box Infrastructure-as-a-Service, we will do the same for DevOps and cloud security.

2022 Globee® Award Winner: 17th annual IT World silver award winner

2022 Annual Govies Government Security platinum award winner

Note: We thank all applicants for their interest in DuploCloud. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. DuploCloud is an equal-opportunity employer. Applicants who require a reasonable accommodation to complete the application and/or interview process should notify us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

The pay listed above is specific to Colorado, Connecticut, Nevada, and New York City. The standard base pay range listed for this role may not be applicable to other locations.

In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location. Actual amounts will vary depending on experience, performance, and location.

DuploCloud Inc. is an equal-opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants may be required to sign a confidentiality agreement during the interview process. Applicants who receive job offers from DuploCloud Inc. will be asked to sign a confidentiality agreement, intellectual property disclosure, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at DuploCloud Inc. and wish to review a copy of the required documents prior to receiving an offer, you may request a copy from your Recruiter.