Account Manager Jobs

E-Commerce Account Manager

Mellow

Starting from 6 brick and mortar stores in 2009 to an online debut in 2011, we eventually closed all offline stores to focus on providing quality home essentials, just a few clicks away. By doing away with spending on our physical stores, we were able to reach affordable prices while still delivering unique designs right to your door. But our focus isn’t just pricing. It’s to bring modern designs reflective of our contemporary lifestyles to help you keep it Mellow, just as a home should be.

https://www.mellow-home.com/

Summary/Objective:

The e-Commerce Account manager reports directly to the Senior Sales Manager and is responsible for all day-to-day sales operations for their assigned account. The Account Manager is expected to be the expert on their channel including assortment, wholesale pricing, promotions, and product listings. The candidate is also responsible for cross-functional department relationships, partnering with forecasting, product development, and operations teams to ensure account growth and success. The primary function of this role is to be the point person between our business and the online channel.

Duties and Responsibilities:

· Work with the assigned account to provide product solutions, develop new opportunities, sales growth/strategy, and overall account satisfaction.

· Serve as primary day-to-day point of contact with assigned channel to build strong, lasting relationships.

· Manage all new product set-up and maintain product offerings. Work closely with external channel contacts as needed.

· Use retailer portals to evaluate, correct and optimize the content on each channel website.

· Compile and analyze sales metrics to evaluate overall channel performance on a daily, weekly, monthly, and quarterly cadence.

· Prepare reporting on channel performance and present to manager and necessary company stakeholders.

· Manage and organize multiple projects and tasks across channels and departments.

· Complete sales promotions for monthly and large holiday promotions with care to the company’s initiatives, inventory levels, margin expectations and growth objectives.

· Monitor channels promotional calendar, retail pricing and discounts. Perform post promotional analysis to evaluate the effectiveness of promotion and improve future strategies.

· Collaborate closely with paid marketing to ensure mutual success in channel growth.

· Work together with the internal account specialist to assign tasks and maintain channel standards (when applicable).

· Promote the continuous development and improvement of existing online strategies. Identify new and emerging opportunities, trends, insights and any possible threats.

· Perform overall analysis of assigned channels alongside major competitors to ensure we are up to standard and in a leadership position.

· Continually look for ways to improve efficiency, share best practices and suggest process improvements both internal and external partners.

Required Qualifications:

· Bachelor’s degree or equivalent experience in business management/communications or similar.

· 2-3 years of proven success in e-commerce account management, merchant/buyer, or client management position

· Intermediate Microsoft Excel skills

· Experience with data template and product adds

· Strategic thinker with strong attention to detail.

· Ability to analyze data and provide actionable insight.

· Strong time-management, organizational and multi-tasking skills

· Comfortable in a client-facing capacity.

Preferred Qualifications:

· Experience with Walmart and their internal systems

· Resourceful and self-driven to solve problems and find solutions.

· Highly detailed, analytical, accurate and organized

· Be an accountable and responsible Team Player.

· Experience in home products including furniture and/or mattresses a plus

· Open to growing with the company as we develop our teams and objectives.

· Comfortable working in a multi-cultural and bi-lingual work environment.

Total Rewards

· $60,000 -$90,000

· Actual placement within the compensation range may vary depending on experience, skills, and other factors.

Benefits: Health Insurance, Life Insurance, FSA, Retirement Plan, PTO & Floating holidays.

EOE/M/F/D/V/SO

Job Type: Full-time