Account Manager Jobs

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

ServiceMax is on a mission: enabling field service teams to keep the world running. A career at ServiceMax means unleashing your potential to build, sell, implement, and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines – and the world – running, every single day.

The Account Manager is responsible for generating revenue for ServiceMax in the assigned territory named accounts. This includes providing feedback on market requirements, product capabilities and future industry development and trends. He/she will manage revenue growth, customer success and renewal rate targets across a book of business, building relationships internally and externally to understand clients’ needs, increase adoption and ensure a positive customer health mitigating the risk of churn. He/she is responsible for a set quote on renewals and license expansion as well as the customer success of the assigned portfolio. He/she is responsible for creating long-term, trusting relationships and ensuring we have raving fans in our customers. We truly believe that customers will stay and expand if they are successful and see the value and ROI from the product and investment.

Key Responsibilities

• Carry your own quota that is distinct from the field sales force
• Negotiate and manage all aspects of the renewal process
• Define and execute regularly updated strategic Account Plans
• Assist with challenging client requests or issue escalations as needed working closely with our support, product and engineering teams
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Ensure the timely adoption of our solutions according to customer needs and objectives
• Track the customer journey, ensure adoption of the software and help our customers reach their desired outcomes from the ServiceMax solution
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Gain permission from customers to use their feedback in various forms of reference activities
• Forecast and track key account metrics (e.g. quarterly and annual renewal and expansion pipe)
• Keep up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested

What You Will Bring To This Role

We are looking for collaborative Account Managers full of drive and grit! Someone who is a self-motivated hunter with empathy, integrity, and an entrepreneurial approach will succeed on our team.

• Experience managing your business on a monthly basis vs. quarterly / yearly
• Ability to multitask & manage high volumes of activity & demonstrate measurable results
• Establishes trust and empathy as an advisor to the client; Works collaboratively in pursuit of discovery to define a desired business outcome while also uncovering unknown business outcomes the client has not previously considered
• 10+ years of experience as an account executive selling SaaS Enterprise Software
• In-depth experience in all aspects of a complex and strategic SaaS renewal processes
• A passion for winning together in collaboration with the broader team
• Must be able to travel 30-40% -/+ of the time
• Experience in either WFM, CRM or ERP preferred
• Shown creative problem-solving skills with strong initiative to identify areas of process improvement and efficiency
• Extensive experience in strategic account management, consulting SaaS businesses, implementation or onboarding with revenue responsibility
• Perceived obstacles and objections are seen as an opportunity to engage, consult and deliver value
• Demonstrated ability to build relationships with large enterprise senior line-of-business and IT executives, as well as operational managers
• An obsession with the customer experience
• Experience working with large B2B SaaS/software businesses

Business Acumen

• Able to consistently lead the process to develop winnable strategies; Creatively uses resources to anticipate and solve problems, resulting in innovative solutions that result in customer and ServiceMax satisfaction, and finds alternatives beyond the obvious; Keeps a broad perspective on the customer relationship and potential opportunities to increase customer loyalty.
• Consults ServiceMax businesses on best practices regarding the use of tools, processes, and systems to track and store intelligence data using digital methods; Able to construct and use data visualization techniques to convey key messages and inform strategic growth decisions.
• Invited by clients to participate in C-level strategic planning sessions to help create solutions related to critical business needs; Leads initiatives to understand and quantify unrealized value in offerings across products, services, and customer segments.
• Routinely seeks out and uses a variety of sources of financial data to obtain relevant industry, company and customer financial data; Can use financial information to formulate insights on the customers' strategy and potential value opportunities.
• Offers sound insights and solutions that show a deep understanding of their business and challenges; Understands underlying causes of failure for self and in broader market and uses learnings to pivot and grow market position and favorably position ServiceMax.

Some of the perks (country specific)

• Flexible Time Off
• Professional development and training opportunities
• Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
• 401(k) Retirement Savings Program with an employer match
• Commuter Benefits (as needed)
• Flexible Spending Benefits

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ServiceMax

ServiceMax is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between 140-200k OTE. The actual pay may be lower or higher depending on a candidate’s skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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