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Account Manager - School Team
Company | BrainPOP |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | E-Learning Providers |
Expires | 2023-08-05 |
Posted at | 9 months ago |
BrainPOP makes rigorous learning experiences accessible and engaging for all. Proven to raise academic achievement, the brand has been trusted by educators and parents worldwide for more than two decades. BrainPOP has a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated reach of 25 million students annually. Beloved by kids, BrainPOP provides endless opportunities for them to take agency over their learning through playful, knowledge-building content and learner-driven experiences that strengthen critical, computational, and creative thinking across the entire curriculum. The company is committed to empowering kids to succeed and thrive in the classroom and beyond.
- Be successful in identifying growth opportunities, initiating conversations regarding expansion and growth with our current customers in your territory, and upselling partner resources in subscribed districts.
- Join others in Customer Success to develop innovative ways to leverage technology to communicate and prop up all of BrainPOP’s users.
- Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, relay new features, and address. Monitor and maintain high levels of customer satisfaction while managing partner expectations.
- Manage and be accountable for the success of partner schools from onboarding through renewal.
- Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process.
- Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators.
- Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.
- A strong problem-solver with analytical skills to help districts overcome barriers and maximize the use of BrainPOP.
- Passionate for driving change in education.
- A strong listener with questioning skills to comprehensively understand customer needs and obstacles.
- An adaptable self-starter who is skilled at creating structure in ambiguous environments.
- An outstanding verbal and written communicator with audiences of all levels.
- Experience with software implementations ( K-12 is a plus)
- Experience in a K-12 district is a plus.
- Proven capability in identifying value-based opportunities for the partners; advocating partner needs internally and externally.
- Experience with a CRM and the ability to forecast and create reports to inform management about strategic decision-making.
- 2-3+ years experience in software sales and account management, in K-12, a plus.
- Ability to manage large complex projects and programs (minimum of 3 years of project management or equivalent experience.)
- 401K with a company match
- Friends & Family BrainPOP Subscription
- Corporate Donation Matching
- Medical, Dental, Vision, and Paid Life Insurance
- Wellness Activities (ClassPass Membership)
- Company Events (happy hours, volunteering opportunities, trivia nights, and monthly Town Halls)
- Learning & Development Stipend
- Annual Performance Bonus
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