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Dedicated Account Rep Jobs
Company | American Express Global Business Travel |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Travel Arrangements,Events Services,Hospitality |
Expires | 2023-07-21 |
Posted at | 11 months ago |
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
- Drive travel program compliance (in tandem with SLA targets)
- Assist client managers in securing and preparing DRA forms (PRISM) for client execution.
- Support/maintain the development of Client Scope of Procedures documentation (process flow, SP and Job Aid), working with CGM and RRMs
- Expertise of the systems that work with OBTs or TMC Tools, such as GDS systems, HR Feed systems, etc.
- Participate in client management business review strategy, compiling information accordingly.
- Get results by operating with a sense of urgency and confidence, employing effective time management, working well within team environment and using network expertise to deliver results within deadlines.
- Ensures quality processes and tools are incorporated into all daily activities with contingency plans in effect.
- Generate key performance indicator reports such as TSF, CSAT from appropriate network databases
- Exercise client interaction integrity, upholding GBT code of conduct and confidentiality as GBT employee representative.
- Develop and propose recommendations to identified issues & resolution
- Participate in pilot and beta testing of new processes, tools, policy improvements, etc.
- Work with Client, possessing strong customer service and consultation focus
- Frequent interactions with traveler care, GBT product owners, PRDS, MI Helpdesk, etc. will be encouraged.
- Manage team trainings to external audiences such as vendors, contractors and Client travelers, in person or using web conferencing tools and technology regarding Client specifics, operational procedures, and processes around the globe
- Ensure accurate travel policy interpretation and implement accordingly to supporting operational teams
- Manage the SLA Requirements to ensure GBT Meets/Exceeds, engaging global team monthly to review results
- Ensure air and hotel contractual terms are submitted and uploaded into PRDS.
- Engage key customers and host project meetings, including providing meeting notes with action items and timelines as agreed by Client team
- Effective written and verbal communication skills with attention to detail
- Knowledge and understanding of business, travel front office, mid office and back office tools and processes
- Proficiency in Microsoft office tools (Word, PPT, Excel)
- Proven track record to Drive Results
- Strong Customer Communication and Relationships Skills
- Strong time management and problem-solving skills
- Knowledge and understanding of business travel operational processes and practices
- Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
- Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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