Issuer Account Manager Jobs

Kard is transforming customer loyalty with our rewards-as-a-service API platform. We empower our partners, from neobanks to financial institutions and beyond, to offer tailored rewards that celebrate customers' daily transactions. Backed by $30M from industry-leading investors and seasoned experts, we are reshaping the future of customer engagement.

About the Role

Kard is hiring an experienced Issuer Account Manager to own and nurture our issuer relationships. This role will be given a lot of responsibility from the start, as our card issuer partnerships are the lifeblood of our business. Our pipeline is full of financial institutions of all sizes ready to join our platform, so no job is more crucial to us right now!

Responsibilities

• Managing the onboarding and ongoing relationships with all of our issuers — you'll be their go-to person for everyday needs
• Streamlining our processes across the board — our functions need to scale as our account list grows
• Providing thought leadership to our accounts (and sometimes to their accounts too) as we help them create meaningful rewards experiences
• Fully owning renewals, monthly financials, business review calls, and everything under the sun to keep the relationship healthy
• Helping us “land and expand” by proactively speaking to our accounts about new tools or packages that could benefit them

Desired Skills

• 2+ years managing significant client relationships, ideally those with an integration involved
• Strong client presence — you're proactive in doing what it takes to deliver the best possible experience to our accounts, and you are comfortable running a call
• Early stage startup experience
• Experience working with financial data or banking partners
• An intense desire to be an early employee — you want to build something from scratch, improve it along the way, and you don't need hand-holding

Remote - USA Pay Range

$80,000—$100,000 USD

Why Join

Kard recognizes the unique value each of us brings to our collective success. As part of our remote-first team, you'll have the autonomy to influence our trajectory, actively contributing to the growth of our business and the evolution of our company culture. By embodying our core values of Initiative, Openness, and Humility, you will not only witness but directly foster an inclusive and dynamic work environment, from the executive level down.

Our competitive benefit plan includes:

• Coworking space and WFH setup reimbursement
• Health, Dental and Vision Insurance
• 401k with employer match
• Unlimited PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being
• Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve
• Company Offsites in January, May, and September for planning, team-building, and networking

Kard is an equal opportunity employer and we actively encourage applicants of all genders, backgrounds, and experiences to apply. We believe that diverse perspectives enrich our workplace and drive our success.