Onstar Account Manager Jobs

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis
The candidate needs to have the ability to travel overnight (up to 50%) Company Vehicle provided
ABOUT THE ROLE:
The OnStar Account Manager (OAM) has the responsibility to engage our dealers through regular contacts and business reviews. As an OAM, you are the subject matter expert (trusted advisor), responsible for building relationships with our dealer partners, with a focus on promoting, supporting, and coaching dealer owners, managers and sales consultants on the benefit and long-term profitability of engaging in General Motors (GM) software and subscription business. This requires OAM’s to develop and provide in-dealership training designed to onboard customers within the new, used, commercial and service channels, driving the adoption and sales of our products and services, including safety services, multi-year subscription plans, and over-the-air upgrades. Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles a plus.
At General Motors (GM), our OnStar team is committed to innovation with a core belief that, “Better Never Stops.” Our Vision is to empower our customers and our employees, keep it simple, earn trust and lead our industry into the future as the #1 digital business team in the world.
The role allows employees to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. A work-related travel vehicle will be provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Act as a main liaison between OnStar, GM’s vehicle brands, and your assigned dealerships, understanding the dealer’s needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts
• Initiate and conduct live training or remote calls with dealership personnel on OnStar’s portfolio of products, services, and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong
• Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans while supporting continuous improvement
• Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM
• Ensure dealers are providing customers with the technological capabilities that come with their purchase
• Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets and milestones
• Clearly communicate the benefit of OnStar as GM’s tech ingredient brand – get dealerships excited about our products and services as a key driver of customer experience, brand loyalty and dealership profitability.
• Resolve all dealer-customer satisfaction issues through appropriate channels
• Build strong, productive relationships within GM’s field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.
• Establish effective relationships with dealers within your assigned territory, serving as a dealership’s trusted advisor to broaden awareness, drive customer acquisition and revenue generation for GM’s software and subscription business
• Be prepared to learn and adapt as our product, services and role evolves
• Build familiarity and engagement with the current (e.g. mobile app, Google Built-In) and future (e.g. Over-the-air updates) product offerings

Additional
REQUIRED SKILLS:

• Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goals
• Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to travel 60 to 70 percent of the time, including overnights when applicable
• Proper use of language, grammar, and diction
• Understanding the audience; getting the message across; presenting information effectively; and communicating openly
• Experience working with automotive dealerships and/or OEMs required, including familiarity with new, used, commercial and service operations
• Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues
• Excellent oral and written communication skills
• Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays

Soft Skills

• Prioritizing skills, Multitasker
• Agile learner, continuous improvement “Better Never Stops” mindset
• Verbal and written communication
• Problem solving skills
• Driven and self-motivated
• Detail oriented and organized
• Adaptable, embraces change

EDUCATION:

• Four-Year Accredited College Degree preferred but previous professional experience, including active-duty military service will be considered as an alternative

PERKS:

• Home based employment with daily travel to automotive dealerships/Service Centers in assigned territory.
• Laptop and cell phone will be provided
• Company issued GM vehicle for work/personal use (payment, maintenance, insurance all paid by the company)
• Expense and Frequent Flyer reimbursement program which allows employee to retain points and / or mileage from approved work-related travel.
• Overnight work-related travel – one to six overnight trips per month, 70 percent travel
• Bonus incentive program.
• Company paid hotspot service to allow for internet while on the road or at home

LOCATION & TERRITORIES:
Denver, Sacramento, Phoenix North, Phoenix South, Portland, Oklahoma City, San Antonio, New Orleans, El Paso, Dallas North, Southwest Florida, West Virginia, Fayetteville, Savannah, Nashville, Atlanta West, Rochester, Philly West, Portland Maine, Danbury, New Jersey North, Buffalo, Boston, New Jersey South, Detroit Center, Detroit North, Detroit South, Flint, Appleton, Des Moines, Grand Rapids, Indianapolis North, Lansing, Chicago Center
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
COMPENSATION: The median level of salary compensation for this role is $72,435 to $115,709 Annually.
BONUS POTENTIAL: An incentive pay program offers payouts based on company performance, job level, and individual performance.
BENEFITS: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

• Company and matching contributions to 401K savings plan to help you save for retirement;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Discount on GM vehicles for you, your family and friends.
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Tuition assistance and student loan refinancing;

Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.