Account Manager - Retention Specialist (Remote)

Summary

• Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*

In this role, you will be expected to work an 8 hour shift between the operational hours of 5am-6pm Pacific Time / 6am-7pm Mountain Time / 7am-8pm Central Time / 8am-9pm Eastern Time totaling 40 hours a week. The working days will be Monday-Friday.

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What You'll Do

• You will remain organized and efficient in a fast-paced environment
• You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
• You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• You will consistently achieve/exceed monthly goals
• You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success

What It Takes To Succeed

• You have the ability to strike a balance between consulting and supporting as needed
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You excel with problem solving and troubleshooting
• You are willing to receive and implement feedback
• You have the ability to embrace a fast paced and always-changing environment
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have strong communication (verbal and written)
• You have a love for local businesses and understand their importance in local economies
• You have experience in account management, sales, advertising, or small business (preferred)
• You are technically proficient with computers and information systems

What You'll Get

• Up to 14 weeks of parental leave
• Flexible spending account
• Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
• 401(k) retirement savings plan
• Work from home reimbursement
• Compensation base salary is $50,000 annually + performance based incentives
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Monthly wellness subsidy
• Employee stock purchase plan

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.

We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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