Senior Vice President Operations

The Property Manager Operations Manager plays a vital role in providing installation leadership and oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents.

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• Lead and develop team members to achieve professional growth and goals while adhering to standards of BBC Code of Conduct

• Interview, hire, onboard and develop talented candidates that will allow property to achieve goals.

• Mentors, instructs, or coaches others to improve their performance.

• Leader knows how to manage priorities, use feedback to improve team performance, remove obstacles and resolve conflicts, recognize progress in the direction of the goals and build relationships of trust.

• Communicates clearly and effectively through written and verbal medium.

• Seeks out and absorbs all forms of customer feedback and demonstrates a commitment to Caring by utilizing customer feedback to drive future decisions.

• Collaborates relentlessly with all stakeholders including Installation Commands, Housing Partners, local communities, functional departments across the organization to achieve company and installation goals.

• Responsible for achieving budgeted occupancy and setting/implementing marketing strategy. Oversee leasing/prospect management.

Essential Role And Responsibilities

• Ensure 100% collection of rent and other charges.

• Rent units within 30 days of vacancy in conjunction with Occupancy Team.

• Ensure that all recertifications, marketing, leasing, and administrative functions are reviewed and maintained in accordance with Shinda Management Corporation policies and procedures.

• Conduct new tenant orientation program.

• Develop and maintain property financial budget.

• Direct oversight of accounts payable/receivable

• In conjunction with the Legal Team, process landlord tenant action

• Act as a liaison with private and government agencies (HDC, HCR, HUD, et cetera) which includes required reporting to ensure compliance.

• Tenant/landlord relations and conflict resolution

• Prepare work orders, distribute, follow/up and close out.

• Receive all emergency repairs and resolve in consultation with the Management Team.

• Formulate and enforce work schedules for maintenance staff.

• Monitor preventative maintenance programs - under the direction of the Management Team.

• Maintain inventory.

• Weekly inspection of buildings and grounds

• Conduct apartment inspections.

• Ensure that the security system provides the maximum safe environment for the development.

• Train and evaluate administrative staff.