Vice President, Investor Operations

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Ares Management is seeking a Vice President to join our Global Client Solutions (GCS) team focused on Investor Strategy & Solutions and Sales Operations in Los Angeles, New York City or Denver. Investor Strategy & Solutions is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Ares is a flat, flexible, and dynamic organization. The firm fosters a culture of collaboration, entrepreneurialism, integrity and partnership, both internally amongst colleagues and externally amongst clients and other stakeholders. The Ares team operates with a growth mindset, communicates transparently, and cultivates a high-performance and results-oriented environment.

Reporting relationship

Reports to: Partner, Head of Investor Strategy & Solutions; Managing Director, Head of Investor Operations & Services

Primary Functions And Responsibilities

• Support the design, implementation and training of new functionality and related business processes; provide thought leadership and input to ensure that enhancements align to product vision and while meeting needs of the business.
• Drive awareness and adoption of standardized fundraising processes and lead efforts to improve operational efficiency through ongoing system and business process enhancements.
• Develop additional ad hoc and standard reports to support internal analytics and reporting needs.
• Partner with the Relationship Management and Investor Relations teams to deliver actionable analysis, high quality reporting, and operational excellence.
• Collaborate with key internal stakeholders in GCS and Investor Relations to streamline and optimize data collection and the user experience.
• Conduct complex analytics across various aspects of our sales and marketing strategy and execution, including; market segmentation, win-loss statistics, customer acquisition lifecycle, conversion rates, translating findings into operational recommendations.
• Partner with Salesforce IT team to assess the business impact of requested system enhancements and prioritize the backlog of requested changes and updates.
• Perform complex analysis using internal and external data sources to deliver enhanced insight and increase the effectiveness of the GCS team.

Qualifications

Education:

• College graduate with a major in Economics, Finance, Computer Science, General Business or Management preferred, with outstanding academic record

General Requirements

• Creative thinker who enjoys bringing abstract concepts into reality
• Requires excellent communication, writing and interpersonal skills
• Driven self-starter with a bias for action and desire to continuously improve upon the status quo
• Strong ability to prioritize and multi-task under pressure and drive processes and results with remarkable attention to detail
• Strong team player who enjoys collaboration and working cross-functionally to drive change
• Structured thinker with strong analytical skills and a passion for solving complex problems
• Work experience in a position requiring a high level of integrity and sensitivity to confidential information

Experience & Skills Required

• Experience working with alternative asset classes is a plus, but not required
• Experience with Business Intelligence tools (e.g., Tableau, PowerBI, Einstein Analytics)
• Competencies with Microsoft Office, Excel and handling big data
• Experience using coding languages (e.g., R, SQL, Python)
• Proficiency with a CRM and managing CRM data. Experience with Salesforce is a plus.
• 7-10 years of experience in sales operations or similar disciplines including financial and strategic analysis, capital raising and business growth strategy

Reporting Relationships

Compensation

The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.

$180,000.00 - $225,000.00

The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.