Transaction Banking Operations: Client Onboarding And Implementation Manager, Vice President

MORE ABOUT THIS JOB

TRANSACTION BANKING OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Services Division, comprised of below primary functions:

• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure and control development
• We provide best in class service to our clients post go live across all their business needs, including payments and transactions flows across our global payment rails
• We enable Sales by providing clients a differentiated experience through their pre-sales and go-live journey, through onboarding, implementation and testing, go live and early stage support

TxB Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas and Tokyo. All our offices work closely together as a single global team. As this business expands we will look to increase our global footprint accordingly.

YOUR IMPACT

The Client Onboarding and Implementation team is seeking a seasoned and driven individual with experience and expertise working on complex client implementations in a commercial / transaction banking domain. This role provides the opportunity to create a world class client experience with direct contribution to the business’ top line. You will work with clients across their front to back journey from participating in RFPs, to driving onboarding and associated due diligence and documentation, managing complex implementations and successful go-lives. You will be responsible for all owning and driving all aspects of onboarding and setup of clients across the TxB suite of products and services.

HOW YOU WILL FULFILL YOUR POTENTIAL (RESPONSIBILITIES)

• Keen acumen on risk and controls, processes and procedures, to ensure we deliver value to our clients in a robust and compliant manner
• Provide implementation subject matter expertise across transaction banking products and services, as Sales and Product design and advise clients on solutions for their Treasury requirements
• Work closely with servicing teams as the client goes live, through early stage support, ensuring a seamless transition for the client as they move from a pre-go-live to business as usual mode
• Partner with, and enable Sales, by orchestrating across internal partners including Legal, Risk, Compliance to cater to clients of varying complexity, across jurisdictions and industries
• Own client pre-go-live lifecycle end to end, with accountability for creating a differentiated client experience through the onboarding and implementation stages
• Build and manage detailed project plans capturing all intricate aspects of go-live
• Unblock any issues and challenges that may arise for client or with internal deliverables; be creative with problem solving, collaborating across teams to deftly mitigate
• Be a go-to person for leadership team for any matters related to the clients pre-go-live journey
• Bring thought leadership to incumbent onboarding processes, by identifying ways to streamline steps, reducing overall go-live timeline for client – by identifying process efficiencies and automation including assessing market-leading third party solutions
• Establish effective communication channels and governance, both with client as well as internal stakeholders, to ensure transparency on status, blockers, milestones – driving accountability and clarity across all parties

QUALIFICATIONS REQUIRED

• 7+ years of professional experience, 5+ years in a client facing role
• Working knowledge of ERP and TMS systems and host to host connectivity mechanisms in the market
• Thrives in a fast paced, dynamic environment, with a passion to learn at exponential pace
• Strong communication and interpersonal skills, who enjoys forging deep relationships with colleagues and clients
• Experience in Transaction Banking client implementation function, with a knowledge of transaction banking products and services
• BA/BS degree
• Solid project management skills, with innate ability to create organization and structure
• Experienced in building, training and scaling teams, leading by example
• Process oriented thinker, with the ability to simplify and streamline complex processes