Onboarding Coordinator Jobs

Are you passionate about helping others? We are currently looking to hire an Onboarding Coordinator to join our growing Customer Success team where our mission is to turn our customers into raving fans. The Onboarding Coordinator is responsible for first contact activities with our new customers and guides them through the initial steps of their onboarding experience.

WHAT YOU'LL DO:

• Send out the new customer welcome information
• Actively participate in increasing your knowledge of the WorkWave suite of software solutions and our targeted industries
• Assist with special projects when necessary
• Schedule training calls
• Coordinate the intake and distribution of customer cases and training requests
• Work across department boundaries to support smooth customer transition to/from Onboarding
• Answer customers’ training & scheduling questions

WHAT YOU'LL NEED:

• Interest in growing a career within an Onboarding and/or Training team
• Advanced organizational skills, with the ability to handle multiple assignments
• Experience with Salseforce CRM is a plus
• Build and strengthen partnerships with others
• Proficient with MS Office products
• Bachelor's degree or Associate’s degree, with equivalent experience
• High attention to detail & organization
• Strong customer service & conflict resolution skills
• Excellent written and verbal communication skills

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including health and dental, generous paid time off and 401k with company match

AND BEYOND...

• 24/7 access to virtual medical care with Teladoc
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• Floating time off for holidays and/or your birthday
• Regional discounts and perks
• Tuition reimbursement
• Quarterly awards based on peer nominations
• Opportunities to participate in charitable events and give back to the community

GROW WITH US:

• We understand the impact of attracting and keeping top talent and rewarding intellectual curiosity and a thirst for personal and professional growth
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

JOIN OUR WINNING TEAM!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• 10 Time winner of Best Place to Work in New Jersey by NJBiz !
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!